Lexie Mattox
541 West Winds Ln,VA
Summary
Skilled Patient Care Technician and Certified Nursing Assistant excelling in vital signs monitoring and exceptional customer support. Demonstrated success at UVA Health by enhancing patient satisfaction and streamlining healthcare workflows. Proven ability in infection control and professional communication, contributing to improved efficiency and client satisfaction. Continuously pursued professional development, mastering new skills and technologies.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Patient Care Technician
UVA Health
02.2023 - Current
- Monitored vital signs and reported changes to nursing staff, ensuring timely medical interventions when necessary.
- Assisted nurses with essential tasks, streamlining workflow and increasing efficiency in the healthcare setting.
- Enhanced patient satisfaction by providing compassionate and attentive care.
- Assisted in training new Patient Care Technicians, sharing knowledge and best practices to ensure consistency in care delivery.
- Provided high-quality personal care to patients, promoting comfort and dignity during their hospital stay.
Call Center Representative
Results CX
07.2022 - 02.2023
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
- Reduced average call handling time, ensuring prompt service to customers while maintaining quality interactions.
Education
Associate Degree In Nursing - Pre Nursing
Virginia Western Community College
Roanoke, VAHigh School Diploma -
Franklin County High School
Rocky Mount05.2019
Skills
- Vital signs monitoring
- CPR certification
- Patient observation
- Blood glucose testing
- Infection control standards
- Specimen collection
- Professional bedside manner
- Output monitoring and reporting
- Supply restocking
- CNA certification
- Patient care technician
- Responding to emergencies
- Electronic charting
Certification
- Basic Life Support (BLS) Certification - American Heart Association.
- Certified Nursing Assistant (CNA) - State Boards of Nursing.
Timeline
Patient Care Technician
UVA Health
02.2023 - Current
Call Center Representative
Results CX
07.2022 - 02.2023
Associate Degree In Nursing - Pre Nursing
Virginia Western Community College
High School Diploma -
Franklin County High School
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