Experienced with team leadership, strategic planning, and operational management. Utilizes effective communication and organizational skills to drive project success. Track record of fostering productive work environments and achieving set goals.
Overview
6
6
years of professional experience
Work History
Esthetician /Event Host
Lavish Luxurious Experience Company LLC
02.2019 - Current
Provided facial treatments such as cleansing, exfoliation, extractions, and massage
Performed waxing services on clients including eyebrows, lip, chin, and full face
Assisted in the development of customized skin care regimens for clients
Greeted clients upon arrival to spa and provided information about services offered
Maintained cleanliness of treatment room and equipment between appointments
Assisted in marketing efforts by providing input on promotional materials and events
Kept detailed records of client visits, treatments performed, and product purchases
Developed relationships with vendors for procurement of necessary supplies and equipment
Developed a thorough understanding of available services by participating in training sessions
Provided excellent customer service and skincare treatments to clients
Built positive client relationships and guided clients through treatments
Organizational Manager
Weddings and Events
09.2024 - 10.2024
Initiated cost-saving measures without compromising on quality or productivity levels.
Ensured compliance with industry regulations and standards through diligent monitoring and staff training.
Improved employee satisfaction with the implementation of regular feedback sessions and team-building activities.
Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
Established team priorities, maintained schedules and monitored performance.
Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
Small Business Consultant
Black Brand
07.2024 - 09.2024
Mentored and trained small business owners on best practices, contributing to their long-term success.
Assisted clients with financial analysis and budgeting, leading to improved financial health and stability.
Identified funding opportunities for small businesses, assisting with grant writing and loan applications as needed.
Strengthened client relationships, resulting in repeat business and referrals, by consistently delivering high-quality consulting services.
Collaborated with clients to develop strategic plans, setting clear goals and milestones for success.
Facilitated workshops on various business topics including leadership development, customer service excellence, and team building.
Real Estate Appraiser
City Of Chesapeake
01.2024 - 05.2024
Answered incoming calls from clients and provided customer service assistance
Appraised property values to assess income potential
Checked work completed by loan officers, attorneys or other professionals to verify proper performance
Maintained awareness of income tax regulations, building and tax laws and growth possibilities of property areas
Maintained awareness of current income tax regulations, local zoning laws and growth possibilities of different areas and locations
Took photographs of interior and exterior of buildings to properly document features and conditions.
Performed appraisals in line with federal requirements and USPAP guidelines.
Education
Associate of Applied Science - Organizational Leadership
Tidewater Community College
Virginia Beach, VA
12-2024
Associate of Applied Science - Business Management
Tidewater Community College
Norfolk, VA
05-2024
Associate of Science - Entrepreneurship
Tidewater Community College
Virginia Beach
12-2022
Skills
Customer service
Multitasking and organization
Relationship building and management
Interests
Mindfulness Practices
Pilates
Passionate about balancing physical health with mental and emotional wellness
Hiking
Kayaking
Genealogy
Timeline
Organizational Manager
Weddings and Events
09.2024 - 10.2024
Small Business Consultant
Black Brand
07.2024 - 09.2024
Real Estate Appraiser
City Of Chesapeake
01.2024 - 05.2024
Esthetician /Event Host
Lavish Luxurious Experience Company LLC
02.2019 - Current
Associate of Applied Science - Organizational Leadership
Tidewater Community College
Associate of Applied Science - Business Management
Tidewater Community College
Associate of Science - Entrepreneurship
Tidewater Community College
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