Leyla Berdut

• Monitored and communicated with patients through patient care portal calls to increase medication adherence.
• Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
• Optimized workflow processes to maintain accurate prescription records and ensure timely order fulfillment for patients.

● Worked alongside a clinical pharmacist to enter patient data into the database and overlooked her prep work before some patient

● Completed a Diabetic Self-Management Education Service (DSMES) Accreditation checklist and assistance guide for the pharmacists of Blue Ridge; the guide included an explanation of how to meet the national standards and how to implement the service per Blue Ridge’s standards effectively

● Worked on patient education handouts for patients on topics such as mammogram services, sleep health, dementia, and nutrition for those with diabetes

● Tutored undergraduate and graduate students weekly to assist them in their writing journey at any stage, starting from research and brainstorming to fixing grammatical errors before submitting

● Main strengths included organization in papers as well as how to develop a clear and strong thesis statement; and how to synthesize multiple sources of research to make clear arguments

● Established trust with students by creating a welcoming atmosphere that values mutual respect, patience, and empathy during all interactions.

● Filled an average of 2,700 prescriptions weekly

● Performed data entry for patient information and prescriptions; and handled confidential information per HIPAA policies

● Assisted the pharmacist with daily responsibilities such as handling, stocking, labeling, inventory management, and adherence calls to patients.