LEYLA SHAFAG
Leesburg
Summary
Detail-oriented professional with over a decade of experience in technical communication and administrative operations. Pursuing a bachelor's degree in Graphic Information Technology, showcasing the ability to quickly grasp complex systems, maintain accuracy under pressure, and collaborate effectively in team-oriented environments. Skilled in project coordination, problem-solving, and procedural compliance, dedicated to enhancing process-driven operations through clear communication, thorough documentation, and high-quality execution.
Overview
6
6
years of professional experience
Work History
Multimedia Intern
Regeneron
05.2025 - 08.2025
- Produced a high-quality instructional video using Adobe Premiere Pro to guide employees and new hires through the HR portal’s purpose, core features, and benefits.
- Streamlined employee onboarding and policy comprehension, reducing the need for manual HR explanations and cutting orientation time by 50%.
- Designed branded visual assets to support communication of HR initiatives, events, and projects.
- Rapidly learned Adobe Premiere Pro and internal systems to deliver content within tight deadlines.
- Captured and edited professional photography, including headshots and team event coverage.
- Partnered with cross-functional teams, including HR leadership and associates, to ensure alignment with brand standards and employee experience goals.
- Enhanced multimedia content quality by effectively editing videos and images for various digital platforms.
Medical Administrator
Unified Women's Healthcare
02.2022 - 05.2025
- Increased overall patient satisfaction with the effective communication with staff, patients, and coordination with medical personnel and physicians
- Designed and implemented an organized system for patient records and appointments, ensuring accurate, accessible information to support healthcare professionals.
- Scheduled and managed patient appointments, surgeries, and procedures under specific treatment plans and patient care plans.
- Performed clerical and administrative duties, including faxing records, organizing clinical forms, and facilitating communication between healthcare professionals.
- Efficiently direct high-volume call-flow throughout the office, frequently managing over 10 calls per hour.
- Assisted 50+ patients a day, ensuring a friendly and inviting environment while handling highly confidential and classified documents in adherence to HIPAA regulations.
Digital Marketing Specialist
The Global Tech - Internship
08.2022 - 04.2023
- Demonstrated digital marketing skills through various projects, including user research, branding, analytics, and visual design.
- Created and designed a fully functional e-commerce website utilizing the Shopify platform.
- Designed visually appealing website elements and social media posts using Canva, focusing on brand consistency and user engagement to enhance the online presence.
- Configured and optimized Meta ads for a skincare brand, applying data-driven strategies to enhance online visibility and drive targeted traffic.
- Conducted keyword research using Google Keyword Planner to identify high-impact keywords and phrases that drive organic traffic.
- Analyzed search trends and competition levels to inform content strategy and optimize website visibility, ensuring alignment with target audience interests.
Administrative Assistant
Bohler Engineering
09.2021 - 02.2022
- Completed a wide range of administrative tasks in a fast-paced environment, demonstrating strong organizational skills and the ability to prioritize multiple responsibilities.
- Maintained attention to detail while managing tasks such as data entry, scheduling, and correspondence, ensuring efficient operations and effective communication within the team.
- Conducted research on property information to accurately determine boundaries, adjacent properties, parcel details, and acreage.
- Utilized various tools and resources, including public records and GIS mapping software, to compile and verify data, ensuring precise information for real estate assessments and planning.
- Generated detailed daily reports for project managers, highlighting key developments, progress metrics, and areas requiring attention.
- Prepared project proposals and 5-10 contracts daily by gathering necessary information and collaborating with stakeholders.
- Developed detailed project timelines to outline key milestones and deliverables, ensuring clarity and alignment on project expectations and goals.
Patient Access Specialist
Inova
12.2020 - 08.2021
- Maintained patient records, including insurance and payment information.
- Confirmed patient identification and verified patient information for over 30 patients daily.
- Coordinated with EMTs to ensure patient information is verified.
- Monitored/Observed patients needing immediate attention and informed healthcare professionals accordingly.
Department Manager
Starbucks
03.2019 - 11.2020
- Accomplished sales growth of 8%-15% within a year for the department through minimizing waste, ordering efficiently, and improving service to increase sales.
- Responsible for recruitment and onboarding of potential/new hire employees.
- Drafted schedule and trained a team of 10 employees, encouraged confidence, and assisted in developing job roles.
- Completed monthly inventory on 55k+ products and calculated invoices weekly according to the budget allotted.
- Implement marketing strategies to drive customer engagement and increase sales for the Starbucks department.
Education
Bachelor of Science - Digital IT
Arizona State University-Polytechnic
Phoenix, AZ07-2026
E-commerce Specialist Certificate - undefined
Arizona State University
Phoenix, AZ04.2023
Digital Marketing Specialist Certificate - undefined
Arizona State University
Phoenix, AZ04.2023
Skills
- Microsoft 365
- Attention to Detail
- Interpersonal Communication
- Strategic leadership
- Confidential Documentation
- Adobe Creative Cloud
- Digital Marketing
- Photography/Videography
- Digital illustration
- Service Excellence
- Branding
Languages
English Native
Persian Native
Timeline
Multimedia Intern
Regeneron
05.2025 - 08.2025
Digital Marketing Specialist
The Global Tech - Internship
08.2022 - 04.2023
Medical Administrator
Unified Women's Healthcare
02.2022 - 05.2025
Administrative Assistant
Bohler Engineering
09.2021 - 02.2022
Patient Access Specialist
Inova
12.2020 - 08.2021
Department Manager
Starbucks
03.2019 - 11.2020
E-commerce Specialist Certificate - undefined
Arizona State University
Digital Marketing Specialist Certificate - undefined
Arizona State University
Bachelor of Science - Digital IT
Arizona State University-Polytechnic
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