Liam Tibbert
Chesterfield,Virginia
Summary
Experienced in culinary industry with strong background in food service management. Known for driving team collaboration and ensuring high-quality standards. Expertise in food safety, inventory control, and staff training. Adaptable and results-driven, consistently meeting organizational goals and customer expectations.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Team Supervisor
WAWA
10.2023 - 03.2025
- Lead a staff of up to 9 associates daily
- Review sales data in order to optimize inventory replacement to reduce shrink and spoilage
- Perform analysis of expired inventory to create a profit/loss comparison of inventory orders
- Perform departmental inventory management, highlighting SKUs with high, Low, and negative inventory, as well as out of stock products
- Collaborate with other Supervisors to inform front line associates about new product rollouts
- Train associates on new processes, and ways to maximize efficiency while reducing cost
- Resolved conflicts between team members diplomatically, maintaining a healthy working environment conducive to productivity.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Supported team members during peak hours, ensuring smooth operations and minimal wait times for customers.
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
- Maintained safety standards by properly handling food and adhering to sanitation guidelines.
- Strictly followed sanitation and food safety guidelines as required by regulatory agencies and company.
- Operated cash register accurately, managing transactions efficiently while providing excellent customer service.
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
- Prevented food spoilage by monitoring dates, rotating stock, and following proper storage procedures.
- Made food according to standard recipes with requested changes for customer satisfaction.
- Collaborated with kitchen staff to ensure timely and accurate order fulfillment.
- Assisted in inventory management, ordering supplies, and minimizing food spoilage.
- Participated in regular trainings to stay current on industry best practices and trends.
Lead Customer Service Associate
WAWA
02.2022 - 10.2023
- Worked closely with upper management to assist in their tasks in order to ease the overall workload
- Stepped up into a leadership position when the Manager on Duty was not present by taking phone calls, dealing with customer complaints, preventing and resolving issues between associates, and dictating and delegating the flow of work
- Submited multiple ideas to the company on ways to reduce overhead and save money by removing unnecessary items to reduce costs, adjusting processes to utilize cheaper materials when possible, and create new product from existing products and being able to upcharge and generate extra profit
- Streamlined communication channels for efficient problem resolution, ensuring timely support to customers.
- Drove sales growth by identifying upselling opportunities during customer interactions and promoting additional products or services when appropriate.
- Established rapport with clients by actively listening to their needs and personalizing interactions.
- Delivered comprehensive product knowledge training sessions to peers, elevating collective expertise levels.
- Trained, oversaw, and mentored new team members to strengthen performance and job expertise.
- Delivered prompt service to prioritize customer needs.
Customer Service Associate
WAWA
06.2018 - 02.2022
- Completed tasks within a set time frame to ensure the business would run effectively
- Assisted customers in multiple ways including ordering product, finding locations of items, explaining and detailing the deals and promotions occurring
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback.
- Developed strong relationships with customers through attentive listening and empathetic understanding of their needs.
- Trained new associates in company policies and procedures, fostering a supportive work environment.
- Enhanced customer loyalty by providing empathetic and efficient resolution to issues.
Education
Advanced High School Diploma -
James River High School
05-2019
Skills
- Process optimization
- Profit optimization
- Team leadership
- Delegation and time management
- Microsoft Office Suite
- Internet Information Services
- Microsoft Word
- Excel
- PowerPoint
- Safe food handling
- Food preparation
- Food and safety standards
- Food assembly
- Complaint handling
- Performance improvement
- Motivational skills
- Employee engagement
- Coaching and mentoring
- Attention to detail
- Problem-solving
- Goal setting
- Multitasking
- Customer service
- Strong work ethic
- Cleaning and sanitation
- Strong communication skills
- Positive attitude and energy
- Team oriented
Certification
ServSafe Certified
- National Registry of Food Safety Professionals- Certified Food Safety Manager 6/2024-6/2029 (can show upon request)
Timeline
Team Supervisor
WAWA
10.2023 - 03.2025
Lead Customer Service Associate
WAWA
02.2022 - 10.2023
Customer Service Associate
WAWA
06.2018 - 02.2022
Advanced High School Diploma -
James River High School
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