Summary
Overview
Work History
Education
Skills
Timeline
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Lian Russo Hadeishi

Alexandria

Summary

Dedicated and experienced Maître d’ with over 5 years in the hospitality industry, specializing in fine dining establishments. Proven track record of enhancing guest satisfaction, leading high-performing teams, and optimizing restaurant operations to achieve excellence.

Overview

5
5
years of professional experience

Work History

Maître d’

Fabio Trabocchi Restaurant Group
01.2021 - Current
  • Managed dining operations for a upscale and fine dinning restaurant, ensuring a seamless guest experience for 350+ customers daily
  • Trained and supervised a team of 10 front-of-house staff, improving service efficiency
  • Implemented a new reservation system that reduced booking errors and increased customer satisfaction scores
  • Assisted in managing restaurant operations, achieving an increase in repeat customers through exceptional service
  • Coordinated with kitchen staff to ensure timely food delivery and adherence to presentation standards
  • Developed and maintained a wine list that enhanced dining experiences and increased wine sales

Food Runner

Fabio Trabocchi Restauranta
08.2023 - Current
  • Handled high-pressure situations calmly and professionally during peak hours or unexpected rushes at the restaurant.
  • Managed multiple tasks simultaneously, prioritizing duties effectively for maximum productivity.
  • Greeted customers and provided outstanding customer service.
  • Collaborated with the kitchen staff to ensure accuracy of orders, minimizing order errors and complaints.

Hostess Manager

Alexandria Restaurant Partners
01.2020 - 02.2022
  • Managed high-pressure situations with poise, maintaining excellent customer service during peak hours.
  • Fostered a positive work atmosphere, promoting open communication between staff and management.
  • Contributed to overall restaurant success by proactively addressing operational challenges as they arose.
  • Maintained up-to-date knowledge of menu offerings and specials, providing accurate information to guests upon arrival.

Education

Comprehensive program - restaurant operations, customer service, and food and beverage management

Skills

  • Guest Relations
  • Team Leadership
  • Reservation Management
  • Service Excellence
  • Staff Training
  • Conflict Resolution

Timeline

Food Runner

Fabio Trabocchi Restauranta
08.2023 - Current

Maître d’

Fabio Trabocchi Restaurant Group
01.2021 - Current

Hostess Manager

Alexandria Restaurant Partners
01.2020 - 02.2022

Comprehensive program - restaurant operations, customer service, and food and beverage management

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Lian Russo Hadeishi