Liana Pendleton

Virginia Venues - Don Tito's, Hashtag Lounge,

Wilson Hardware Kitchen & Bar

Washington, DC Venues - Opera DC, Ozio Restaurant & Lounge

• Built lasting relationships with patrons to create a loyal customer base, resulting in increased repeat business and positive word-of-mouth referrals.
• Managed multiple orders simultaneously, ensuring accurate and prompt delivery of beverages to guests.
• Served alcoholic and non-alcoholic beverages in bar environment.
• Assisted in training new cocktail waitresses on proper serving techniques, company policies, and customer service best practices.
• Handled cash transactions accurately, balancing daily sales at the end of each shift without discrepancies consistently.
• Maximized revenue opportunities through upselling premium liquors within specialty cocktails based on individual guest tastes.
• Demonstrated exceptional multitasking abilities under high-pressure situations while delivering outstanding customer service consistently.
• Contributed to team success by assisting fellow staff members during busy periods, promoting a supportive work environment.

• Served high customer volumes during special events, nights, and weekends.
• Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
• Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
• Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
• Followed alcohol awareness procedures for preventing excessive guest intoxication.
• Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
• Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
• Kept bar presentable and well-stocked to meet customer needs.
• Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
• Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
• Upsold menu items to customers, driving up per sale revenues and maximizing profits.
• Supported special events through attentive service, adapting quickly to varying needs of guests or clients.