Lidwina Yeghan Fontar
Chesapeake,VA
Summary
Productive Digital Marketing Executive with expertise identifying market trends and customer needs to create highly targeted campaigns. Versatile professional well-versed in all aspects of online and offline marketing campaigns from concept development to launch. Dynamic leader and collaborator recognized for multitasking and implementing multiple digital projects within budget.
Overview
10
10
years of professional experience
Work History
Digital Marketing Specialist
Brevity Professional Services FZE
08.2022 - 12.2023
- Implemented new strategies to improve click-through rates and conversion.
- Collaborated with cross-functional teams to develop integrated marketing plans that included both traditional and digital channels.
- Strengthened online presence by creating engaging social media content and managing multiple platforms.
- Created social media content with innovative brand messaging to support new product launches.
- Monitored digital marketing analytics, identifying trends and making data-driven adjustments to improve performance.
- Boosted website traffic with targeted SEO tactics, keyword research, and content optimization.
- Evaluated market trends to stay current on consumer and competitor changes.
- Created customized marketing materials to increase product awareness.
Senior Customer Service Professional
Emirates Airlines
06.2016 - 06.2020
- Provided positive customer experience for all customers and ensured a smooth execution of the end-to-end Emirates customer service standard called I Promise
- Executed good work ethics and telephone handling skills
- Resolved customer complaints by investigating problems; developing solutions; preparing reports; making recommendations to management
- Examined travel documents and profiled passengers to ensure safety and security, updating comments where necessary
- Informed passengers about company standards on baggage and preventing the carriage of prohibited/dangerous goods
- Checked in and boarded passengers
- Carried out security checks in boarding lounges before and after boarding to avoid any left baggage or dangerous goods
- Met and greeted passengers and guided them on arrival
- Verbal and telephone communication to handle customer complaints and requests
Sales Executive
Wafflemeister for Sweets and Ice Cream LLC
04.2014 - 05.2016
- Resolved customer complaints by investigating problems; developing solutions; preparing reports; making recommendations to management
- Managed a high-volume workload within a deadline-driven environment
- Lead person for new staff induction and responding to challenging customer inquiry
- Enhanced customer satisfaction and improve productivity
- Kept management informed by submitting activity and results reports, such as daily call reports, weekly work plans, and monthly reports
- Participated in team meetings and training sessions regularly for continuous professional development within the retail industry.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
Education
MBA - Sales & Marketing
Westford University College
Dubai, United Arab Emirates02.2023
Bachelor of Science - Economics
University of Buea
Cameroon01.2013
GED -
St Paul’s College
Cameroon01.2009
Skills
- Facebook ads
- PPC
- Graphic Design (Canva)
- Email marketing
- Microsoft excel
- Power point
- Campaign management
- Mailchimp
- Mailer lite
- Keyword planning
- Bid strategy
- Google ads
- Google analytics
- Email template builder
- A/B testing
- Content marketing
- Google analytics
- Email template builder
- A/B testing
- Content marketing
- Google analytics
- Email template builder
- A/B testing
- Content marketing
- Google analytics
- Email template builder
- A/B testing
- Content marketing
References
Available upon request
Timeline
Digital Marketing Specialist
Brevity Professional Services FZE
08.2022 - 12.2023
Senior Customer Service Professional
Emirates Airlines
06.2016 - 06.2020
Sales Executive
Wafflemeister for Sweets and Ice Cream LLC
04.2014 - 05.2016
MBA - Sales & Marketing
Westford University College
Bachelor of Science - Economics
University of Buea
GED -
St Paul’s College
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