Overview
Work History
Education
Skills
Timeline
Generic

Lila Washa

Richmond

Overview

7
7
years of professional experience

Work History

Server, Bartender

Oak & Apple
11.2022 - 11.2023
  • Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
  • Served food and beverages promptly with focused attention to customer needs.

Server, Barback

Postbellum
09.2022 - 02.2023
  • Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
  • Consistently met or exceeded performance goals related to sales targets, customer satisfaction ratings, and order accuracy.
  • Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.

Server

En Su Boca
07.2021 - 09.2022
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
  • Maximized table turnover rate by efficiently managing reservations and seating arrangements.
  • Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
  • Maintained a clean and orderly dining area for an enjoyable guest experience.

Hostess, Food Runner, Server

Dogwood Tavern
09.2016 - 03.2020
  • Contributed to team success through effective communication and cooperation with coworkers and management.
  • Maintained a clean and welcoming atmosphere by quickly addressing spills and resetting tables after guest departure.
  • Increased overall dining satisfaction by promptly addressing and resolving guest concerns or issues.
  • Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.

Education

Bachelor of Arts - Sculpture, Material Studies

Virginia Commonwealth University
Richmond, VA
12.2024

Skills

  • Food Running
  • Beverage Preparation
  • Guest Engagement
  • High-Volume Dining
  • Sales Techniques
  • Food Sales and Promotion
  • Exceptional Customer Service

Timeline

Server, Bartender

Oak & Apple
11.2022 - 11.2023

Server, Barback

Postbellum
09.2022 - 02.2023

Server

En Su Boca
07.2021 - 09.2022

Hostess, Food Runner, Server

Dogwood Tavern
09.2016 - 03.2020

Bachelor of Arts - Sculpture, Material Studies

Virginia Commonwealth University

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Lila Washa