Lila Washa
Richmond
Overview
7
7
years of professional experience
Work History
Server, Bartender
Oak & Apple
11.2022 - 11.2023
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Bussed and reset tables to keep dining room and work areas clean.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
- Served food and beverages promptly with focused attention to customer needs.
Server, Barback
Postbellum
09.2022 - 02.2023
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Consistently met or exceeded performance goals related to sales targets, customer satisfaction ratings, and order accuracy.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
Server
En Su Boca
07.2021 - 09.2022
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maximized table turnover rate by efficiently managing reservations and seating arrangements.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
Hostess, Food Runner, Server
Dogwood Tavern
09.2016 - 03.2020
- Contributed to team success through effective communication and cooperation with coworkers and management.
- Maintained a clean and welcoming atmosphere by quickly addressing spills and resetting tables after guest departure.
- Increased overall dining satisfaction by promptly addressing and resolving guest concerns or issues.
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
Education
Bachelor of Arts - Sculpture, Material Studies
Virginia Commonwealth University
Richmond, VA12.2024
Skills
- Food Running
- Beverage Preparation
- Guest Engagement
- High-Volume Dining
- Sales Techniques
- Food Sales and Promotion
- Exceptional Customer Service
Timeline
Server, Bartender
Oak & Apple
11.2022 - 11.2023
Server, Barback
Postbellum
09.2022 - 02.2023
Server
En Su Boca
07.2021 - 09.2022
Hostess, Food Runner, Server
Dogwood Tavern
09.2016 - 03.2020
Bachelor of Arts - Sculpture, Material Studies
Virginia Commonwealth University
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