Lili’a Hurtado
Alexandria
Summary
Energetic Barista Trainee known for high productivity and efficient task completion. Possess specialized skills in espresso preparation, customer service, and cash handling. Excels in communication, time management, and adaptability to fast-paced environments. Ready to bring enthusiasm and knowledge to enhance customer experience while fostering positive relationships with team members.
Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
5
5
years of professional experience
2025
2025
years of post-secondary education
Work History
Barista Trainee
Barnes & Noble
Alexandria
12.2025 - Current
- Prepared a variety of coffee beverages following specific recipes.
- Maintained cleanliness and organization of the coffee station and seating area.
- Assisted customers with menu selections and provided product recommendations.
- Operated espresso machines and grinders to ensure optimal performance.
- Processed customer transactions accurately using point-of-sale systems.
- Collaborated with team members to manage busy periods efficiently.
- Engaged in regular training sessions to enhance barista skills and product knowledge.
- Assisted in the preparation of beverages, such as coffees, teas, and smoothies.
- Followed all safety protocols when handling hot liquids and operating machinery.
- Restocked condiments, napkins, cups, utensils. as needed.
- Maintained cleanliness of work area throughout shift.
- Checked temperatures of equipment used for brewing coffee or tea and ensured proper functioning.
- Prepared food items according to recipes and presentation specifications.
- Performed opening and closing duties including restocking supplies, cleaning counters.
- Operated espresso machines correctly in accordance with company guidelines.
- Attended regular training sessions on customer service techniques and product knowledge.
- Provided friendly customer service while taking orders and responding to inquiries.
- Responded promptly to customer complaints in a courteous manner.
- Conducted daily inspections of equipment used for brewing coffee or tea for cleanliness and functionality.
- Greeted and communicated with customers to take beverage orders and offer recommendations based on taste preferences.
- Followed health, safety and sanitation guidelines to pass state inspections.
- Restocked self-service area with sweeteners, stir sticks and coffee cup sleeves.
- Managed morning rush of customers daily with efficient, levelheaded customer service.
- Collected payments and provided accurate change.
Assistant Manager
Grabbit-N-Go LLC
Arlington
07.2021 - 01.2026
- Assisted in managing daily operations and staff scheduling.
- Coordinated inventory management and stock replenishment processes.
- Developed training materials for new hires and ongoing staff development.
- Monitored sales trends to inform product placement strategies.
- Managed customer service inquiries and complaints in a timely manner.
- Ensured compliance with safety regulations and company policies.
- Collaborated with management on developing strategic plans for achieving business goals.
- Created reports on sales trends, inventory levels, and financial data.
- Maintained accurate records of sales transactions using point-of-sale systems.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Education
Alexandria City High School
Alexandria, VirginiaSkills
- Espresso machine operation
- Coffee preparation
- Point-of-sale processing
- Menu recommendations
- Customer service excellence
- Team collaboration
- Problem resolution
- Attention to detail
- Stress management
- Health and safety compliance
- Time management
- Order taking
- Cleanliness
- Opening and closing duties
- Calm demeanor
- Multitasking and organization
- Safe food handling practices
- Menu memorization
- Safe food handling
- Food preparation
- Cash handling
- Friendly and outgoing
Languages
English
Full Professional
Timeline
Barista Trainee
Barnes & Noble
12.2025 - Current
Assistant Manager
Grabbit-N-Go LLC
07.2021 - 01.2026
Alexandria City High School