Lillian Cake
Virginia Beach
Summary
Professional hospitality worker with proven record of delivering exceptional guest experiences. Skilled in customer service, conflict resolution, and multitasking in fast-paced environments. Strong focus on teamwork and adaptability ensures seamless operations and high satisfaction. Known for reliability, communication skills, and positive attitude. Looking to break into the healthcare administration field before college graduation.
Overview
5
5
years of professional experience
Work History
Wait Staff Member
Back Bay Gourmet
09.2023 - Current
- Maintained cleanliness in dining area, contributing to a pleasant atmosphere for customers.
- Cultivated warm relationships with regular customers.
- Worked with customers to adequately cater events, place orders, and collect payment.
- Lead waitstaff and trained new employees.
- Completed money drop and drawer counting at the end of shifts.
- Helped in areas of need such as the kitchen or bakery.
Volunteer
Sentara Princess Anne Hospital
09.2022 - 06.2023
- Greeted and provided information to patients and visitors.
- Screened patients for advanced imaging and laboratory tests.
- Managed the order of patient care on waiting list in the lobby based on patients' needs.
- Worked alongside patient access representatives to provide the smoothest registration process as possible for patients, while maintaining a positive environment.
Store Associate
Panera Bread
01.2022 - 08.2022
- Utilized multitasking abilities to manage multiple responsibilities simultaneously during busy periods.
- Increased customer satisfaction by providing efficient and friendly service while handling POS transactions.
Phone Staff
Primo Pizzeria Ristorante
11.2020 - 12.2021
- Food preparation
- Answer any customer questions and take phone orders
- Assist cook lines
- Label, wrap, bag, and bring orders to designated areas
- Daily opening and closing cleaning tasks
Team Member
Saladworks
07.2020 - 11.2020
- Ring up customer's purchases on POS
- Prepare ingredients and assemble orders
- Provide quality, personal customer service
- Daily opening and closing cleaning tasks
Education
Bachelor in Health Administration -
Old Dominion University
Norfolk, VA05-2026
No Degree - General Studies
Tidewater Community College
Virginia Beach, Virginia05.2023
High School Diploma -
Landstown High School
Virginia Beach, VA08-2021
Skills
- Communication
- Personability
- Teamwork and collaboration
- Flexibility
- Attention to detail
- Reliability
- Customer Service
- Strong multitasking
- Scheduling
Timeline
Wait Staff Member
Back Bay Gourmet
09.2023 - Current
Volunteer
Sentara Princess Anne Hospital
09.2022 - 06.2023
Store Associate
Panera Bread
01.2022 - 08.2022
Phone Staff
Primo Pizzeria Ristorante
11.2020 - 12.2021
Team Member
Saladworks
07.2020 - 11.2020
Bachelor in Health Administration -
Old Dominion University
No Degree - General Studies
Tidewater Community College
High School Diploma -
Landstown High School
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