Lillian Garcia
Winchester
Summary
Dynamic professional with extensive experience in customer service and cash handling at Exxon Mobil. Proven ability to resolve conflicts and train employees effectively, fostering a collaborative team environment. Adept at multitasking and maintaining high standards of accuracy in transactions, ensuring customer satisfaction and operational efficiency.
Overview
7
7
years of professional experience
Work History
Cashier
Exxon Mobil
Vienna
01.2021 - Current
- Ensured compliance with all safety regulations within the store environment
- Maintained current knowledge of store promotions to highlight sales to customers.
- Greeted customers and answered anyquestions they had about the store's products and services.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Built and maintained productive relationships with employees.
- Counted money in cash drawers at the beginning of shifts to ensure amounts were correct.
- Followed company security procedures for handling large sums of money.
- Resolved customer complaints professionally in accordance with company policy.
- Welcomed customers, offering assistance to help find store items.
- Counted and balanced cashier drawers.
- Verified customer age requirement for alcohol or tobacco purchases.
- Processed credit card, cash, and check payments, ensuring all transactions were accurate.
- Learned roles of other departments to provide coverage and keep store operational.
- Scanned items and checked pricing on cash register for accuracy.
Assistant Manager
Amphora Diner Deluxe
Herndon
01.2024 - 03.2025
- Resolved conflicts between team members in an effective manner.
- Organized training sessions for new hires to familiarize them with the workplace environment.
- Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
- Communicated regularly with customers to gain insights into their needs.
- Organized team activities to build camaraderie and foster pleasant workplace culture.
Cashier
Brown Bag Cafe
Reston
05.2018 - 06.2020
- Resolved customer complaints professionally in accordance with company policy.
- Welcomed customers, offering assistance to help find store items.
- Counted and balanced cashier drawers.
- Verified customer age requirement for alcohol or tobacco purchases.
Education
GED -
Herndon Adult High School
Herndon, Virginia06-2026
Skills
- Customer service
- Employee training
- Conflict resolution
- Cash handling
- Product knowledge
- Teamwork
- Teamwork and collaboration
- Multitasking
- Cash management
Languages
Spanish
Native/ Bilingual
English
Professional
Timeline
Assistant Manager
Amphora Diner Deluxe
01.2024 - 03.2025
Cashier
Exxon Mobil
01.2021 - Current
Cashier
Brown Bag Cafe
05.2018 - 06.2020
GED -
Herndon Adult High School