Summary
Overview
Work History
Education
Skills
Timeline
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Lillie King

Richmond

Summary

Dynamic professional with extensive call center experience at Wells Fargo & Company, excelling in complaint resolution and customer relations. Proven ability to enhance customer satisfaction through exceptional communication and critical thinking skills. Proficient in data entry and Microsoft Outlook, consistently achieving goals while resolving complex issues efficiently.

Experienced with customer service excellence, communication, and problem-solving. Utilizes critical thinking and multi-tasking abilities to address client needs and resolve inquiries. Knowledge of financial products and services, ensuring accurate information and support for customers. Experienced with handling customer interactions and resolving issues promptly. Utilizes communication and empathy to build strong customer relationships. Track record of maintaining high customer satisfaction and fostering loyalty. As customer service professional, brings valuable experience in addressing and resolving customer issues effectively. Known for strong focus on team collaboration and achieving positive outcomes. Reliable and adaptable with excellent communication and problem-solving skills. Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals. Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively. Experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence. Experienced with system monitoring, data processing, and troubleshooting. Utilizes technical expertise to ensure smooth operations and timely issue resolution. Track record of maintaining system efficiency and supporting team goals through effective problem-solving.

Overview

8
8
years of professional experience

Work History

Premier Phone Banker

Wells Fargo & Company
10.2023 - 05.2025

processing transactions, providing information on products and services, resolving issues, assisting customers with online banking

  • Maintained up-to-date knowledge on bank products and services to effectively recommend tailored solutions for clients'' needs.
  • Continuously improved personal performance through ongoing training initiatives, staying ahead of industry developments and enhancing skills sets in line with company expectations.
  • Reduced client dissatisfaction rates by implementing proactive solutions to address common concerns before they escalated into major issues.
  • Provided exceptional support during critical situations such as fraud prevention or account security breaches, mitigating potential losses for both the institution and its clients.

Cashier Assistant

Walmart
08.2017 - 12.2021

operating cash registers or point-of-sale (POS) systems, managing cash and other payment types, and resolving customer inquiries or issues.

  • Met customer needs through polite, friendly and attentive service.
  • Maintained a clean and safe workspace, ensuring proper sanitation protocols were followed.

Education

Associate Degree - Computer And Information Systems Security

Brightpoint
Richmond
05-2026

High School Diploma -

John Marshall High School
Richmond
06-2015

Skills

  • Goal oriented
  • Exceptional communication
  • Data entry efficiency
  • Complaint resolution
  • Active listening
  • Critical thinking
  • Problem resolution
  • Customer relations
  • Call center experience
  • Computer proficiency
  • Call center operations
  • Microsoft outlook

Timeline

Premier Phone Banker

Wells Fargo & Company
10.2023 - 05.2025

Cashier Assistant

Walmart
08.2017 - 12.2021

Associate Degree - Computer And Information Systems Security

Brightpoint

High School Diploma -

John Marshall High School
Lillie King