Summary
Overview
Work History
Education
Skills
Timeline
Generic

Lillie King

Richmond

Summary

Dynamic professional with extensive call center experience at Wells Fargo & Company, excelling in complaint resolution and customer relations. Proven ability to enhance customer satisfaction through exceptional communication and critical thinking skills. Proficient in data entry and Microsoft Outlook, consistently achieving goals while resolving complex issues efficiently.

Experienced with customer service excellence, communication, and problem-solving. Utilizes critical thinking and multi-tasking abilities to address client needs and resolve inquiries. Knowledge of financial products and services, ensuring accurate information and support for customers.

Overview

7
7
years of professional experience

Work History

Premier Phone Banker

Wells Fargo & Company
10.2023 - 05.2024

processing transactions, providing information on products and services, resolving issues, assisting customers with online banking

Cashier Assistant

Walmart
08.2017 - 12.2021

operating cash registers or point-of-sale (POS) systems, managing cash and other payment types, and resolving customer inquiries or issues.

Education

Associate Degree - Computer And Information Systems Security

Brightpoint
Richmond
05-2026

High School Diploma -

John Marshall High School
Richmond
06-2015

Skills

  • Goal oriented
  • Exceptional communication
  • Data entry efficiency
  • Complaint resolution
  • Active listening
  • Critical thinking
  • Problem resolution
  • Customer relations
  • Call center experience
  • Computer proficiency
  • Call center operations
  • Microsoft outlook

Timeline

Premier Phone Banker

Wells Fargo & Company
10.2023 - 05.2024

Cashier Assistant

Walmart
08.2017 - 12.2021

Associate Degree - Computer And Information Systems Security

Brightpoint

High School Diploma -

John Marshall High School
Lillie King