Lily Greenburg
Chesterfield
Summary
Proven to excel in dynamic environments, I leveraged teamwork and exceptional customer service at Club Pilates Franchise LLC to significantly enhance client retention. My adept problem-solving and time management skills ensured smooth event coordination at The Layne Company, showcasing my ability to multitask and communicate effectively.
Experienced with customer relationship management, ensuring high levels of customer satisfaction and retention. Utilizes persuasive communication techniques to drive sales and foster customer loyalty. Track record of effectively collaborating with team members to achieve sales objectives and maintain positive store environment.
Overview
5
5
years of professional experience
Work History
Sales Associate
Club Pilates Franchise LLC
12.2024 - Current
- Cultivated strong customer relationships to boost repeat business.
- Oversaw returns, exchanges, and refunds following store guidelines.
- Provided guidance on proper care and usage of merchandise.
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Conducted engaging conversations to identify customer needs.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
Server
Hidden Wit Brewing Company
10.2023 - Current
- Streamlined ordering, billing, and complimentary item management using advanced POS functionalities.
- Provided timely service of food and beverages with keen attention to customer needs.
- Displayed excellent time management by coordinating multiple tables simultaneously with consistent quality.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Resolved customer complaints effectively, achieving quick resolutions.
Event Coordinator
The Layne Company
01.2024 - 08.2024
- Adapted quickly when faced with unexpected challenges or changes in plans, maintaining composure while finding effective solutions.
- Coordinated schedules and timelines for events.
- Managed event logistics and operations.
- Coordinated with vendors to deliver exceptional catering and audiovisual services during events.
- Oversaw training and coordination of staff for timely task execution.
- Implemented contingency plans to address last-minute changes or unforeseen events.
Hostess Trainer
Made In Asia Chesterfield
07.2021 - 05.2023
- Enhanced customer satisfaction by efficiently managing reservations and seating arrangements.
- Managed high-pressure situations during peak hours, maintaining excellent customer service and smooth operations.
- Trained and mentored new hostesses, resulting in increased efficiency of the team as a whole.
- Addressed any guest complaints or issues swiftly resolving them leading to increased customer loyalty.
Assistant Coordinator
Celebrations At The Reservoir
04.2020 - 12.2021
- Participated in staff meetings, communicated special event details to parents, and engaged with families regularly.
- Provided administrative support to the team, enabling them to focus on core tasks and achieve project goals.
- Collaborated on organizing events to boost satisfaction levels among participants.
- Worked with supervisor to assess needs and determine best courses of action.
- Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
Education
Associate Degree - Business Administration And Management
Bright Point Community College
Midlothian, VAHigh School Diploma -
Cosby High School
Moseley, VA05.2023
Skills
- Teamwork and collaboration
- Time management
- Problem-solving skills
- Multi-tasking strength
- Exceptional customer service
- Verbal/written communication
- Reliable and punctual
Timeline
Sales Associate
Club Pilates Franchise LLC
12.2024 - Current
Event Coordinator
The Layne Company
01.2024 - 08.2024
Server
Hidden Wit Brewing Company
10.2023 - Current
Hostess Trainer
Made In Asia Chesterfield
07.2021 - 05.2023
Assistant Coordinator
Celebrations At The Reservoir
04.2020 - 12.2021
Associate Degree - Business Administration And Management
Bright Point Community College
High School Diploma -
Cosby High School
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