Summary
Overview
Work History
Education
Skills
Timeline
Generic

Lily Winters

Lynchburg

Summary

Motivated and technically inclined professional transitioning into the information technology field. Seeking an entry-level IT Support position where I can apply my troubleshooting skills, mechanical and technical background, and dedication to helping others to maintain and improve technology systems.

Overview

11
11
years of professional experience

Work History

Maintenance Technician

Bausch + Lomb
12.2025 - Current
  • Replaced various automated conveyor system components.
  • Completed monthly, quarterly, and yearly checklists on production and logistics equipment to maintain records of scheduled maintenance procedures.
  • Used problem-solving skills to alleviate issues efficiently with minimal supervision.
  • Maintained restroom functionality by repairing leaking faucets, clogged toilets, and other equipment.

Packaging Machine Operator

Frito-Lay
11.2021 - 08.2025
  • Troubleshoot and resolve automation system errors to minimize downtime.
  • Collaborate with maintenance and technical teams to diagnose machine issues.
  • Perform quality checks, data tracking, and performance monitoring to ensure consistent operation.
  • Gain experience interpreting production metrics and system diagnostics.
  • Troubleshot machine alarms and jams, repairing machines and thoroughly documenting results.

Process Engineer

Total Plastics Solutions
05.2015 - 11.2021
  • Support the setup, calibration, and optimization of automated manufacturing systems.
  • Partner with cross-functional teams to implement process improvements and quality control measures.
  • Maintain accurate data records and documentation on system performance.
  • Develop strong analytical and problem-solving skills applicable to IT troubleshooting.
  • Developed documentation, diagrams, and specifications to meet project requirements and regulatory standards.
  • Provided technical assistance to production team when issues arose.

Education

Associate of Science - Engineering (General)

Central Virginia Community College
Lynchburg, VA
05-2021

Bachelor’s of Science - Computer Science, Applied Computer Science

Oregon State University

Skills

  • Hardware installation, troubleshooting, and maintenance
  • Basic networking (LAN/WAN setup, IP configuration, router/switch fundamentals)
  • Software installation and configuration (Windows, macOS)
  • Technical support
  • Knowledge of Office 365 environments
  • Data entry and documentation
  • Microsoft Office Suite (Excel, Word, Outlook, Teams)
  • Hardware upgrades
  • Technical issues analysis

Timeline

Maintenance Technician

Bausch + Lomb
12.2025 - Current

Packaging Machine Operator

Frito-Lay
11.2021 - 08.2025

Process Engineer

Total Plastics Solutions
05.2015 - 11.2021

Bachelor’s of Science - Computer Science, Applied Computer Science

Oregon State University

Associate of Science - Engineering (General)

Central Virginia Community College
Lily Winters