Lilyahna Pinkel
Virginia Beach
Summary
Energetic food runner, with server background, possessing noteworthy experience-enhancing skills in all foodservice settings. Courteous and friendly when directing customers to tables, giving directions and taking reservations. Constantly finding new ways to exceed customers' expectations with personalized service; eager to put excellent communication and interpersonal skills into practice daily. Handles reservations, seating arrangements and payments. Trainable and committed to creating a warm and inviting atmosphere. Energetic Hostess with exceptional experience-enhancing customer experiences in foodservice setting. Passionate professional skilled in clearing tables and delivering service cheerfully. Talented individual known for hard work and dedication. Enjoys fast-paced environments. Dedicated Food Runner successful at working with different types of personalities and experienced in working in high-end restaurants.
Overview
5
5
years of professional experience
Work History
Restaurant Hostess/Food Runner
Esoteric Foods
07.2023 - Current
- Enhanced customer satisfaction by greeting and seating guests promptly upon arrival.
- Maintained an organized waitlist for busy times, ensuring efficient seating of guests.
- Managed reservations effectively, accommodating special requests and ensuring accurate guest counts.
- Provided exceptional service through friendly interactions with customers, answering questions and addressing concerns.
- Upheld strict hygiene standards by adhering to proper handwashing practices and utilizing clean serving utensils when delivering dishes from the kitchen to tableside guests.
- Reduced order errors through meticulous attention to detail, ensuring accurate plate presentation and dish specifications.
- Streamlined food running process by coordinating effectively with kitchen and waitstaff, resulting in improved overall efficiency.
- Trained new food runners in restaurant procedures, leading to increased team productivity and effectiveness.
Server
Ynot Bar And Grill
01.2023 - 07.2023
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maximized table turnover rate by efficiently managing reservations and seating arrangements.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
Restaurant Hostess/Food Runner
Brickhouse Diner
09.2022 - 01.2023
- Enhanced customer satisfaction by greeting and seating guests promptly upon arrival.
- Maintained an organized waitlist for busy times, ensuring efficient seating of guests.
- Provided exceptional service through friendly interactions with customers, answering questions and addressing concerns.
- Managed reservations effectively, accommodating special requests and ensuring accurate guest counts.
- Collaborated with servers to ensure smooth transitions between tables, minimizing wait times for guests.
- Assisted in maintaining a clean and inviting restaurant environment by clearing tables and setting up for the next guests.
- Contributed to a positive team atmosphere by supporting coworkers during peak hours or when understaffed.
Barista
Ninja Tea
02.2020 - 09.2022
- Enhanced customer satisfaction by efficiently preparing and serving high-quality beverages.
- Maintained a clean and organized workspace for optimal productivity and safety.
- Increased repeat business by providing exceptional customer service and building rapport with patrons.
- Streamlined order processing through accurate cash handling and efficient use of the point-of-sale system.
- Assisted in inventory management to maintain adequate stock levels and reduce wastage.
- Consistently met or exceeded daily sales targets, driving revenue growth for the cafe.
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
Education
High School Diploma -
Governor's STEM Academy, Landstown High School
Virginia Beach, VA06.2023
Skills
- Dining Room Management
- Menu Memorization
- Reservation Coordination
- Conflict Resolution
- Kitchen Staff Coordination
- Safe Food Handling
- POS System Operations
- Customer Service
- Dining Area Maintenance
- Supply Restocking
- Food presentation
- Order Accuracy
Timeline
Restaurant Hostess/Food Runner
Esoteric Foods
07.2023 - Current
Server
Ynot Bar And Grill
01.2023 - 07.2023
Restaurant Hostess/Food Runner
Brickhouse Diner
09.2022 - 01.2023
Barista
Ninja Tea
02.2020 - 09.2022
High School Diploma -
Governor's STEM Academy, Landstown High School
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