Linda Hoover
Reston ,VA
Summary
Dynamic Patient Access Associate with a proven track record at Inova, excelling in patient registration and insurance verification. Recognized for delivering exceptional customer service and resolving complex issues efficiently. Strong communicator and detail-oriented, committed to upholding HIPAA standards while enhancing patient experiences and streamlining processes.
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Possesses versatile skills in problem-solving, and collaboration. Brings fresh perspective and strong commitment to quality and success. Recognized for adaptability and proactive approach in delivering effective solutions.
Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.
Overview
19
19
years of professional experience
Work History
Patient Access Associate 2
Inova
07.2021 - Current
- Stayed calm under pressure to and successfully dealt with difficult situations.
- Express concern and empathy when dealing with complaints
- Applied administrative knowledge and courtesy to explain services to patients.
- Verified patient insurance eligibility and entered patient information into system.
- Followed document protocols to safeguard confidentiality of patient records.
- Facilitated communication between patients and various departments and staff.
- Provided excellent customer service to patients and medical staff.
- Greeted and assisted patients with check-in procedures.
- Processed payments using cash and credit cards, maintaining accurate records of transactions.
- Recommended service improvements to minimize recurring patient issues and complaints.
- Responded to inquiries by directing calls to appropriate personnel.
- Offered simple, clear explanations to help clients and families understand hospital policies and procedures.
- Scanning and copying documentation as needed for patient accounts.
- Calling patient and/doctors offices for correct insurance information.
- Calling patient to obtain referral information to schedule appointments.
- Sending emails to verification teams the day prior for surgery patients that have no authorization.
Ops Supervisor
Kohl's
04.2006 - 06.2021
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Answered questions about store policies and addressed customer concerns.
- Greeted customers and helped with product questions, selections, and purchases.
- Helped customers complete purchases, locate items, and join reward programs.
- Created inviting environment for customers by maintaining store organization and cleanliness.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Managed efficient cash register operations.
- Monitored customers for signs of security concerns and escalated issues to management.
- Prioritized helping customers over completing other routine tasks in store.
- Assembled orders and packed items for shipment, conveying orders to shipping personnel
- Performed inventory control, such as counting, and stocking merchandise.
- Consistently lifted materials weighing as much as 75 pounds.
- Prepared orders for shipment by picking, packing, and labeling merchandise.
- Manually or mechanically loaded and unloaded materials from pallets, skids, platforms, cars, lifting devices, or other transport vehicles
- Used machinery and equipment such as box cutters, shrink-wrap guns and electric pallet jacks.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Removed damaged, out-of-code, not-in-set and discontinued items from displays.
Skills
- Detail-oriented data management
- Payment processing
- Insurance coverage assessment
- Efficient appointment management
- Patient identity validation
- Patient registration
- Personable interactions
- Problem-solving
- Professional communication skills
- Service-oriented approach
- Strong communication skills
- HIPAA compliance
- Upholding privacy standards for patients
- Patient registration
Timeline
Patient Access Associate 2
Inova
07.2021 - Current
Ops Supervisor
Kohl's
04.2006 - 06.2021
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