Linda Stammer
Richmond
Summary
Strategic operations leader with expertise in commission design, forecasting, and Salesforce automation. Translates executive directives into actionable initiatives, enhancing operational efficiency and driving measurable growth. Skilled in stakeholder relations and strategic planning across various business segments, with a strong track record of developing scalable and sustainable operations.
Overview
16
16
years of professional experience
Work History
VP, Global Operations
ADVANCE Solutions
01.2024 - Current
- Recruited following the sale of the company to support the transition and establish its first formal global operations function.
- Delivered investor presentations, company town halls, and quarterly business reviews, supporting 120% year-over-year bookings growth and 33% revenue growth.
- Established KPIs, executive reporting, and Salesforce dashboards to enhance visibility into pipeline, bookings, revenue, and resource utilization.
- Developed commission plans and operating cadence to optimize bookings, revenue forecasting, and utilization management.
- Designed process and automation for contract and discount approvals, work-at-risk governance, account planning, and territory assignments.
Director, Customer Outcomes Business Operations
ServiceNow Inc.
11.2016 - 01.2024
- Served as a trusted advisor to the Americas Customer Outcomes VP, supporting a 500+ person sales and delivery organization.
- Led GTM and annual planning initiatives, including territory alignment, quota setting, sales program execution, and operational planning.
- Managed seller compensation, quota, and territory assignment in Anaplan across three business lines, contributing to executive strategy presentations and global sales programs.
- Built KPI reporting across pipeline, bookings, revenue, margin, and headcount to monitor business health and drive action.
Director, Sales Operations and Revenue Platforms
SnagAJob Inc.
11.2014 - 11.2016
- Led forecasting, planning, budgeting, quota design to align targets with business goals and optimize cost of sale.
- Redesigned commission plans and incentive programs across sales roles to enhance alignment with performance and drive over-achievement.
- Instituted automated quoting, territory mapping, lead scoring, onboarding, inside sales function, contributing to 41% sales growth within 12 months.
- Led the Salesforce and NetSuite implementation in four months, including migration of 15 years of data and training for 200+ users; first on-time, on-budget system implementation in company history.
Director, Global Sales Operations
Red Book Connect
08.2013 - 11.2014
- Established Sales Operations function for 84-member global sales organization formed through five acquisitions.
- Reengineered processes and tools that drove 171% year-over-year bookings growth.
- Directed rollout of sales compensation policies, quota assignments, and Salesforce across integrated business.
- Hired and managed team of 11 in CRM administration, training, commissions, order processing, KPI reporting, and executive reporting.
Director, Global Sales Operations
Aon eSolutions Inc.
01.2010 - 08.2013
- Rolled out standardized sales methodology, incorporating close plans for strategic accounts and quarterly cross-functional deal reviews to enhance deal closure rates.
- Led weekly forecast reviews and provided C-level updates for a $35M business, translating bookings into revenue plans and mitigating shortfalls.
- Consolidated sales teams, standardized commission plans, and built pre-sales and business development functions, helping grow bookings 111% from 2010 to 2011.
- Developed country-specific processes across EMEA and APJ for recruiting, training, compensation, forecasting, and reporting, streamlining operations to support regional sales growth.
Education
MBA - Finance
Loyola University
Bachelor of Science - Natural Sciences and Biology
Towson University
Skills
- Global Operations Leadership
- Business Planning & Strategy
- KPI development
- Revenue forecasting
- Data Analysis
- Investor reporting
- Process automation
- CRM implementation
- Incentive design
Timeline
VP, Global Operations
ADVANCE Solutions
01.2024 - Current
Director, Customer Outcomes Business Operations
ServiceNow Inc.
11.2016 - 01.2024
Director, Sales Operations and Revenue Platforms
SnagAJob Inc.
11.2014 - 11.2016
Director, Global Sales Operations
Red Book Connect
08.2013 - 11.2014
Director, Global Sales Operations
Aon eSolutions Inc.
01.2010 - 08.2013
MBA - Finance
Loyola University
Bachelor of Science - Natural Sciences and Biology
Towson University