LINDSAY COLLETTE
Hampton, VA
Summary
Professional with strong background in providing exceptional customer service within insurance and events industries. Successfully resolved numerous client concerns and inquiries, enhancing customer satisfaction and loyalty. Demonstrated expertise in policy interpretation and claims processing, coupled with effective communication and problem-solving skills.
Experienced with handling customer interactions and resolving issues promptly. Utilizes communication and empathy to build strong customer relationships. Track record of maintaining high customer satisfaction and fostering loyalty.
Overview
13
13
years of professional experience
Work History
Customer Care Representative
State Farm
03.2025 - Current
- Managed customer inquiries through multiple communication channels, ensuring prompt and effective responses.
- Developed foundational relationships with in-book policy holders, with a focus on exceptional customer service by providing assistance with understanding their varied insurance policies, managing policy changes, updates, and claims processing accurately and efficiently.
- Analyzed customer feedback to identify trends and recommend actionable solutions to management.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Identified opportunities for upselling or cross-selling products during interactions, increasing revenue generation potential.
Owner, Principal Photographer
Self
01.2013 - Current
- Manage daily operations, ensuring consistent product quality and exceptional customer service
- Photograph events (weddings, gallery openings), marketing campaigns, branding, and establish visual narratives for individuals and companies utilizing professional camera and lighting equipment, to deliver with high-quality images for personal and professional use
- Create, negotiate, and enforce client invoices, contracts, terms and conditions
- Collaborate with clients, coordinators, and vendors to develop event timelines
- Manage a team of 1-3 associate photographers
- Attract ideal clients and clearly communicate brand values via social media marketing to include SEO, print media, blogging, targeted ads, creation of social media posts, videos, and “Reels”, and other avenues of content creation
- Maintain awareness of current industry trends
- Bookkeeping
- Use of Lightroom, Photoshop, and other editing tools and software
- Developed and implemented marketing strategies to enhance brand visibility and customer engagement
Events Coordinator
Big Top Entertainment
01.2023 - 02.2025
- Oversaw comprehensive procurement and event planning operations, including sourcing and ordering tents, chairs, bars, drapes, staging, and related rental equipment for large-scale events
- Managed and executed all aspects of event sales, including prospecting, lead generation, contract negotiation, and client relationship management
- Collaborated with cross-functional teams to develop customized event proposals that meet clients’ specific needs and budget requirements
- Developed strong relationships with key industry partners such as caterers, planners, venue personnel, to provide comprehensive event solutions
- Collaborated with marketing teams to develop promotional materials such as brochures, social media posts, inventory purchasing, etc.
- Coordinated logistics for events, ensuring seamless execution from planning to completion.
- Conducted regular inventory audits to ensure accurate stock levels and minimize discrepancies within warehouse setting
- Analyzed market trends to optimize purchasing decisions and supplier selection.
Education
Tidewater Community College
01.2009
Skills
- Problem Solving
- Content creation
- Communication
- Creativity
- Strategic thinking
- Customer service
- Insurance sales expertise
- Client relationship management
- Policy management
- Event planning
- Project management
Timeline
Customer Care Representative
State Farm
03.2025 - Current
Events Coordinator
Big Top Entertainment
01.2023 - 02.2025
Owner, Principal Photographer
Self
01.2013 - Current
Tidewater Community College