Lindsay Poole
Richmond
Summary
Organized Office Administration Assistant known for high productivity and efficient task completion. Specialize in time management, data entry, and customer service. Excel in communication, adaptability, and problem-solving to enhance office operations. Committed to delivering quality administrative support.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Patient Service Rep
Bon Secours Mercy Health
01.2023 - 11.2024
- Managed stat scans and pre-ops to ensure efficient workflow.
- Processed referrals and prior authorizations to facilitate patient care.
- Sorted inbound faxes by provider and organized for distribution.
- Handled medical record requests for continuity of care from patients and providers.
- Coordinated urgent care and emergency department notes for accurate documentation.
- Prepared charts two days in advance for assigned providers.
- Checked appointment schedules for errors seven to fourteen days ahead.
- Communicated with patients regarding no-shows and updated appointment information.
- Scheduled surgeries to ensure timely and efficient patient care.
- Coordinated office-wide patient scheduling to optimize workflow and service delivery.
Patient Access Representative
VCU Health Systems
10.2017 - 04.2019
- Collected demographic and insurance information for all inpatient admissions.
- Printed armbands and admissions documents for incoming patients.
- Secured signatures for healthcare, Medicare, and insurance authorization forms.
- Updated patient records in VCU database for interdepartmental accessibility.
- Recorded insurance details and secured pre-approval for treatments and co-pays.
- Managed front desk operations for lab at VCU Health Systems downtown location.
- Registered patients for lab and pre-operation appointments efficiently.
- Activated lab orders using Cerner software system to streamline processes.
Office Specialist (Contractor)
Virginia Department of Health Professionals
Henrico
01.2016 - 10.2017
- Processed various applications and verified documentation for licensure with Virginia Board of Nursing.
- Issued temporary licenses for LPNs and RNs to practice within Virginia.
- Managed application processes for license renewals, reinstatements, examinations, and endorsements.
- Assisted certified nurse aides, practical nurses, registered nurses, mediation aides, and massage therapists with licensure inquiries in inbound call center.
- Maintained knowledge of VBON laws, regulations, and procedures to ensure compliance.
- Responded to general inquiries via telephone, email, and fax to provide timely information.
Office Specialist 1 (Contractor)
Virginia Department of Vital Records
Richmond
01.2015 - 12.2015
- Managed the processing of birth records from hospitals to produce finalized birth certificates.
- Entered and maintained birth information in electronic systems, ensuring accurate data management.
- Verified accuracy and completeness of birth data
- Facilitated customer assistance through incoming calls regarding vital statistic records.
- Researched data to provide status updates on vital statistic requests and previous inquiries.
- Managed sensitive information with utmost confidentiality and compliance.
- Maintained comprehensive knowledge of state regulations governing vital record information.
Education
Some College (No Degree) - Behavioral Health
Reynolds Community College
Richmond, VABachelor of Health Science - Health Administration
Bryant And Stratton
Midlothian, VADiploma in Advance Studies -
John Marshall High School
Richmond, VA06.2006
Skills
- Microsoft Office Suite
- Insurance verification
- Medical record handling
- IDX Health Records software
- EPIC electronic health records
- Cerner electronic health records
- MLo licensing system
- Cover My Meds management
Certification
- Mental Health Studies- Suicide, Violent Behavior and Substance Abuse
- Mental Health Support worker
- Supporting Individuals with Intellectual Disabilities and Mental Illness
- Substance Misuse Outreach Worker Training
- CPR
Timeline
Patient Service Rep
Bon Secours Mercy Health
01.2023 - 11.2024
Patient Access Representative
VCU Health Systems
10.2017 - 04.2019
Office Specialist (Contractor)
Virginia Department of Health Professionals
01.2016 - 10.2017
Office Specialist 1 (Contractor)
Virginia Department of Vital Records
01.2015 - 12.2015
Some College (No Degree) - Behavioral Health
Reynolds Community College
Bachelor of Health Science - Health Administration
Bryant And Stratton
Diploma in Advance Studies -
John Marshall High School
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