Lindsey Howe
Yorktown
Summary
Results-oriented manager with extensive experience in customer service and team leadership. Excels in inventory management, project management, interviewing, hiring, and training. Demonstrates a proven ability to enhance customer satisfaction and streamline operations. Leverages problem-solving and time management skills to boost team performance and operational efficiency.
Overview
9
9
years of professional experience
Work History
Assistant Manager
2nd Street An American Bistro
06.2024 - Current
- Managing the daily operations of a high-volume, upscale casual dining restaurant, ensuring smooth and efficient service while maintaining high standards of quality and customer satisfaction
- Creating and implementing staff schedules to ensure proper coverage during peak hours, while also fostering a positive work-life balance
- In addition, communicating important updates to the team, such as upcoming events and operational changes, to ensure everyone is aligned
- Handling recruitment efforts, conducting interviews and training new hires to maintain a high-performing team
- Addressing customer concerns with professionalism and efficiency, resolving issues to ensure an exceptional dining experience
- Keeping team focused on delivering top-tier service in a fast-paced environment
Guest Experience Manager
Cava Grill
08.2022 - 06.2024
- Provided customer service strategies, boosting satisfaction
- Enhanced team performance via proactive leadership
- Streamlined operations through effective collaboration
- Trained staff for successful store launch
- Managed order processing, inventory and sales goals, maintaining high operational standards
Office Assistant
The Frieden Agency & Frieden Wealth Mangement
01.2016 - 02.2018
- Maintained confidentiality in handling sensitive information while performing administrative tasks.
- Enhanced office efficiency by managing schedules, organizing files, and maintaining a clean workspace.
- Facilitated smooth operations by efficiently handling incoming mail, phone calls, and visitor inquiries.
- Expedited document processing with accurate data entry and timely filing.
- Increased customer satisfaction by providing professional and courteous front desk support.
Education
High School Diploma -
Great Bridge High School
Chesapeake, VA06-2011
Skills
- Problem Solving
- Time Management
- Communication
- Team Building
- Training
- Leadership
- Inventory Management
- Customer Satisfaction
- Store Opening
- Sales Goals
- Microsoft Offices
- Personal Assistant
Timeline
Assistant Manager
2nd Street An American Bistro
06.2024 - Current
Guest Experience Manager
Cava Grill
08.2022 - 06.2024
Office Assistant
The Frieden Agency & Frieden Wealth Mangement
01.2016 - 02.2018
High School Diploma -
Great Bridge High School
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