Overview
Work History
Education
Skills
Timeline
Generic

Lindsey Lang

Virginia Beach

Overview

5
5
years of professional experience

Work History

Reputation Marketing Specialist

Apartments.com/ CoStar
06.2021 - Current


  • Improved customer satisfaction rates through proactive problem-solving and efficient complaint resolution.
  • Collaborated with cross-functional teams to achieve project goals on time and within budget to improve processes related to reputation management and review generation
  • Collaborated with the social media team to drive more business, retain existing clients, prioritize review responses and facilitated review generation campaigns.
  • Participate in client calls to assist in explaining product features, enhancements and provide recommendations.
  • Monitored and strategically responded to online reviews across various platforms using the the company's platform
  • Implemented Strategies to increase the number of online reviews
  • Implemented best practices to solicit online reviews from customers through various channels.
  • Streamlined project delivery processes, reducing completion times significantly.
  • Identified opportunities for process improvements and implement changes to enhance the reputation management efforts of apartment community clients.
  • Enhanced customer satisfaction with timely and accurate issue resolution.
  • Provide support to team members within and outside the social media department on reputation management initiatives
  • Restructured customer service process, ensuring quicker response times.
  • Analyzed sales data to identify trends and adjust strategies accordingly.
  • Led quality assurance efforts, maintaining high standards for all products and services.
  • Boosted company's online presence by developing comprehensive digital marketing strategy.
  • Optimized customer experience by delivering superior services and effectively troubleshooting issues.
  • Gathered, organized and input information into digital database.
  • Evaluated customer needs and feedback to drive product and service improvements.
  • Helped meet changing demands by recommending improvements to business systems or procedures.

Community Manager

Gather Norfolk
02.2021 - 05.2021
  • Addressed and resolved tenant complaints and inquiries, maintaining high satisfaction.
  • Fostered meaningful connections between users and created a strong community
  • Interacted with users and assisted with social meetings and events.

Social Media Assistant

Tidewater Volleyball Association
08.2020 - 12.2020
  • Created engaging content to keep social media channels updated and on brand.
  • Developed captivating visual content using graphic design tools for enhanced aesthetic appeal across all channels.
  • Boosted customer engagement through regular posting of relevant and interactive content on various social media platforms.
  • Managed Facebook, Instagram and Twitter content to keep brand messages consistent.

Education

No Degree - Digital Marketing Professional Certification

Digital Marketing Institute
Remote
10-2020

Bachelor of Arts - Communications/ Human Resources ( Minor)

University of Lynchburg
Lynchburg VA
05-2020

Skills

    Strong Communication Skills

Timeline

Reputation Marketing Specialist

Apartments.com/ CoStar
06.2021 - Current

Community Manager

Gather Norfolk
02.2021 - 05.2021

Social Media Assistant

Tidewater Volleyball Association
08.2020 - 12.2020

No Degree - Digital Marketing Professional Certification

Digital Marketing Institute

Bachelor of Arts - Communications/ Human Resources ( Minor)

University of Lynchburg

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Lindsey Lang