Lindsey Seward
Richmond
Summary
Experienced professional with over 5 years in the field, actively pursuing a Case Manager position. Skilled in client relations, case file maintenance, and process improvement. Demonstrated success in effectively managing over 100 client caseloads, ensuring meticulous assessment scheduling and completion. Strong communication skills, and a dedicated commitment to enhancing client satisfaction and improving performance metrics.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Care Support Specialist
Care Advantage, Inc.
Richmond
11.2024 - Current
- Maintained detailed documentation of support interactions, ensuring valuable insights are preserved for future reference and analysis.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Lead Talent Development Specialist
Virginia Career Works
03.2021 - Current
- Train new TDS staff
- Coordinate performance updates with TDS Team
- Manage a caseload of WIOA Adult & Dislocated Worker job seekers
- Provide labor market information to job seekers
- Review results of all assessments
- Ensure job seekers has updates resume and cover letter and interview skills
- Identify challenges to find employment and direct job seekers toward solutions
- Ensure participant accountability
- Complete case notes to document activity and progress
- Ensure all performance measures are updated in state systems
Assessment Specialist
Telligen Health Management Solutions
12.2019 - 03.2021
- Coordinated over 50 on-site and virtual medical assessment appointments monthly, ensuring seamless scheduling and participant preparedness.
- Maintained and monitored progress for 50+ monthly assessments, resolving issues to achieve 100% completion rate without delays or missed appointments.
- Managed a caseload exceeding 100 clients, consistently updating and keeping accurate case files for ease of access and information currency.
Lead Customer Service Representative
Michael and Son Services
Virginia
10.2016 - 12.2019
- Processed renewals for Home Care Agreement Contracts and exceeded daily call quota by handling 50-75 calls.
- Identified new sales leads through business directories and leveraged client referrals to expand customer base.
- Assisted customers with payments, billing inquiries, equipment troubleshooting, and contract updates or cancellations, ensuring clarity on warranties and sales terms.
Receptionist
National Vision Eye Clinic
01.2015 - 10.2016
- Answered incoming calls with professional telephone etiquette, addressed inquiries, and directed calls to appropriate extensions.
- Provided administrative support through proficient filing and copying of clinic materials.
- Kept meticulous records of all calls, messages, and visitor information to ensure efficient clinic communications.
Participant Recruiter
Celerion
03.2005 - 12.2014
- Resolved customer complaints across multiple channels, securing a 95% satisfaction rate by providing timely and effective solutions.
- Handled customer inquiries related to study details, payouts, and appointment logistics, maintaining a 98% resolution rate within 24 hours for over 150 monthly inquiries.
- Recruited participants for clinical studies, surpassing monthly targets with an average of over 50 successful onboards.
- Implemented targeted social media campaigns and utilized call lists to enhance participant recruitment for smoke research studies.
Education
Associate in science (A.S.) - Human Services
Reynolds Community College
Richmond, VA05-2026
Certificate of Career Studies - Behavioral Health Technician
Reynolds Community College
Richmond, VA12-2024
Associate of Applied Science - Business
Bryant & Stratton College
Chesterfield, VA08.2013
Skills
- Case Management
- Client Advocacy
- Care Coordination
- Client Assessment
- Resource Coordination
- Crisis Intervention
- Behavioral Specialist Technician
- Customer service
- E-learning development
- Curriculum alignment
- Critical thinking
- Organization skills
- Verbal and written communication
Certification
- Behavioral Health Technician
- First Aid Certification
Accomplishments
- Supervised team of 8 staff members.
- Collaborated with team of 8 in the development of RBHA Work Experience Project.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Timeline
Care Support Specialist
Care Advantage, Inc.
11.2024 - Current
Lead Talent Development Specialist
Virginia Career Works
03.2021 - Current
Assessment Specialist
Telligen Health Management Solutions
12.2019 - 03.2021
Lead Customer Service Representative
Michael and Son Services
10.2016 - 12.2019
Receptionist
National Vision Eye Clinic
01.2015 - 10.2016
Participant Recruiter
Celerion
03.2005 - 12.2014
Associate in science (A.S.) - Human Services
Reynolds Community College
Certificate of Career Studies - Behavioral Health Technician
Reynolds Community College
Associate of Applied Science - Business
Bryant & Stratton College
Similar Profiles
Editha RobinsonEditha Robinson
Accounts Receivable Specialist at Care Advantage, Inc.Accounts Receivable Specialist at Care Advantage, Inc.
Corrida TuckerCorrida Tucker
PCA at Care Advantage, Inc.PCA at Care Advantage, Inc.
TaKia WadeTaKia Wade
Personal Care Assistant at Care Advantage, Inc.Personal Care Assistant at Care Advantage, Inc.
Melvina TylerMelvina Tyler
CNA at Care Advantage, Inc.CNA at Care Advantage, Inc.
Aaron PayneAaron Payne
Associate Lease Comp Researcher at Costar GroupAssociate Lease Comp Researcher at Costar Group