Summary
Overview
Work History
Education
Skills
Timeline
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Lioul Degefu

Alexandria

Summary

Dynamic and adaptable worker with a strong background in customer service at Virginia Tech Dining Services. Gained hands-on experience managing high-volume customer interactions, multitasking in busy shifts, and maintaining a positive, team-oriented environment. Skilled with strong communication skills, a natural ability to connect with diverse groups, and a reliable work ethic with quick adaptability to new systems and responsibilities.

Overview

3
3
years of professional experience

Work History

Dinning Services Student Staff- Hokie Grill

Virginia Tech Dining Services
10.2020 - 08.2022

Enhanced customer service skills by assisting diverse clientele in fast-paced settings.

Contributed to a collaborative environment through effective role adaptability.

Maintained cleanliness of work area to ensure safety compliance.

Dinning Services Student Staff- Dunkin' Donuts

Virginia Tech Dining Services
09.2019 - 10.2020
  • Delivered fast, accurate, and friendly service to a high volume of customers.
  • Executed multitasking efficiently while maintaining an orderly environment.
  • Addressed customer inquiries and resolved issues to ensure satisfaction.

Education

Business Information Technology - Decision Support Systems

Virginia Tech
Blacksburg, VA
05.2025

Skills

  • Customer Service & Hospitality
  • Verbal & Non-Verbal Communication
  • Professional and Positive Attitude
  • Fast Learner & Adaptable
  • Team Collaboration & Dependability
  • Fluent in English and Amharic

Timeline

Dinning Services Student Staff- Hokie Grill

Virginia Tech Dining Services
10.2020 - 08.2022

Dinning Services Student Staff- Dunkin' Donuts

Virginia Tech Dining Services
09.2019 - 10.2020

Business Information Technology - Decision Support Systems

Virginia Tech
Lioul Degefu