Summary
Overview
Work History
Skills
Timeline
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Lisa Chaplin

Big Island

Summary

Dynamic professional with a friendly demeanor and strong attention to detail, previously at J.Crew. Proven track record in enhancing safety standards and mentoring teams. Skilled in problem-solving and customer service, successfully streamlined inspection processes, resulting in increased productivity and compliance with industry regulations. Dependable leader committed to fostering teamwork and collaboration.

Overview

2026
2026
years of professional experience

Work History

Manager

Dollar General
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.

Inspector

Wintergreenresort
05.2023 - Current
  • Updated quality control records and reports.
  • Upheld codes and regulations governing materials, processes, and procedures.
  • Improved quality assurance procedures to minimize errors and increase effectiveness of inspections.
  • Identified potential hazards and recommended corrective actions, ensuring a safer work environment for all employees.
  • Identified repair and upgrade requirements needed to meet safety and quality standards.
  • Effectively communicated with clients and management to ensure alignment on inspection objectives, requirements, and expectations.
  • Streamlined inspection processes for faster turnaround times, resulting in increased productivity.
  • Managed multiple concurrent projects successfully while adhering strictly to deadlines.
  • Followed standard operating procedures for inspections and tests.
  • Provided feedback to production team regarding product quality.
  • Followed safety protocols while handling hazardous materials.
  • Investigated customer complaints to take necessary corrective actions.
  • Provided technical support to production personnel.!1!1

Warehouse

J.Crew
06.2019 - 05.2023
  • Mentored junior inspectors, sharing industry expertise to enhance their skills and abilities in performing thorough inspections.
  • Enhanced company safety standards by conducting thorough inspections of equipment and facilities.
  • Conducted detailed building structure inspections to identify and resolve potential risks.
  • Developed customized inspection checklists tailored to specific job sites, ensuring thorough evaluations.
  • Passionate about learning and committed to continual improvement.
  • Organized and detail-oriented with a strong work ethic.
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Skilled at working independently and collaboratively in a team environment.
  • Excellent communication skills, both verbal and written.
  • Worked effectively in fast-paced environments.
  • Demonstrated strong organizational and time management skills while managing multiple projects.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Learned and adapted quickly to new technology and software applications.
  • Self-motivated, with a strong sense of personal responsibility.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Worked well in a team setting, providing support and guidance.
  • Developed and maintained courteous and effective working relationships.
  • Paid attention to detail while completing assignments.

Skills

  • Friendly, positive attitude
  • Teamwork and collaboration
  • Customer service
  • Problem-solving
  • Attention to detail
  • Dependable and responsible
  • Multitasking

Timeline

Inspector

Wintergreenresort
05.2023 - Current

Warehouse

J.Crew
06.2019 - 05.2023

Manager

Dollar General

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Lisa Chaplin