Lisa E. Shirley
Ashburn
Summary
Customer Service professional with strong administrative, organizational and communication skills
Overview
10
10
years of professional experience
Work History
Contract Scan Clerk
Loudoun County Office of Planning
04.2024 - 03.2025
- Archived Planning Files
- Uploaded Files in LandMarc Database
Administrative Leasing Assistant
Career Strategies
05.2023 - 04.2024
- Answered incoming calls from prospective tenants
- Assisted Property Manager with monthly reports (Yardi)
- Managed residents’ maintenance requests
CPS Scheduler (Seasonal Staff)
H&R Block
01.2022 - 02.2023
- Greeted and checked-in customers
- Scheduled customer appointments
- Fielded incoming calls from customers
- Processed customer payments
Customer Service Rep
Street Authority
01.2021 - 01.2022
- Assisted customers with online subscriptions
- Processed customer payments over the phone
- Responsible for populating sales data into sales reports
- Produced fulfillment reports for circulation of newsletter
Lost and Found Technician
Dulles International Airport
09.2019 - 01.2021
- Helped travelers recover lost possessions
- Tagged and entered all lost items into tracking system
- Followed up on passenger requests via email and phone
- Released lost items to passengers in person or via UPS
Administrative Assistant
Computer Sciences Corporation
06.2015 - 08.2019
- Answered incoming calls
- Scheduled staff meetings
- Coordinated travel plans for various managers
- Managed supplies
- Provided administrative support
Education
Montgomery College
Rockville, MDSkills
- Microsoft Office
- Time Management
- Cash Management
- Merchandising
- Inventory Management
- Service Titan
- Field Locate
- Greeting Public
- Data Entry
Timeline
Contract Scan Clerk
Loudoun County Office of Planning
04.2024 - 03.2025
Administrative Leasing Assistant
Career Strategies
05.2023 - 04.2024
CPS Scheduler (Seasonal Staff)
H&R Block
01.2022 - 02.2023
Customer Service Rep
Street Authority
01.2021 - 01.2022
Lost and Found Technician
Dulles International Airport
09.2019 - 01.2021
Administrative Assistant
Computer Sciences Corporation
06.2015 - 08.2019
Montgomery College