- Music
- Crafting and DIY Projects
- I have a passion for photography and editing photos
- Drawing and Painting
- Fashion
Lisa Hickman
Portsmouth
Summary
Dynamic and results-driven professional with extensive experience in customer service at U-Haul Moving and Storage and Conduent. Proven track record in complex problem-solving and maintaining customer satisfaction, leading to increased bookings and positive reviews. Skilled in records management and time management, ensuring efficient operations and enhanced client relationships.
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Reservations Manager
Uhaul Moving And Storage
04.2025 - Current
- Effectively resolved guest issues related to reservations, resulting in satisfied customers and positive reviews.
- Maintained strong relationships with key clients, resulting in repeat business and increased bookings.
- Direct incoming U-Haul equipment to rental facilities to fulfill all confirmed reservations.
- Monitored inventory levels across multiple booking channels, preventing overbooking incidents and maximizing room revenue opportunities.
- Monitored call volumes, answered calls, & resolve customer inquires.
Behavior Technician
Connecting Communities LLC
09.2024 - 02.2025
- Provided one-on-one support to clients with autism spectrum disorders, addressing unique behavioral needs.
- Implemented crisis intervention strategies when necessary to maintain a safe environment for both staff and clients alike during high-stress situations.
- Enhanced client progress by implementing individualized behavior intervention plans.
- Promoted positive behaviors by reinforcing desired actions and effectively addressing challenging issues.
- Assisted in data collection and analysis, contributing to the ongoing evaluation of client progress.
- Developed and implemented reinforcement systems to encourage positive behaviors.
- Maintained detailed records of client behaviors and interventions, ensuring accurate tracking of progress over time.
Sustainer Program Associate
PETA
04.2024 - 07.2024
- Provided current and potential PETA members with excellent service through email correspondence and telephone contact including explaining PETA's stance on issues,
- Enter a variety of data in member files.
- Verified and completed missing information required for data entry.
- Handled incoming calls.
- Actively participated in team meetings focused on improving programming efforts.
- Processed monetary and in-kind donations and return-donation correspondence.
Mailroom Worker
Conduent
10.2022 - 03.2024
- Enhanced mailroom efficiency by streamlining sorting and distribution processes.
- Sorted incoming mail and distributed to appropriate departments.
- Troubleshot office equipment, computer hardware & software issues.
- Reported any discrepancies or irregularities during the sorting process.
- Sorted and placed materials or items on racks, shelves, and in bins for transport to destination.
Customer Service Representative
Conduent
09.2020 - 10.2022
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Answered customer inquires and provided accurate information regarding products and services
- Handled inbound calls, chats, emails to facilitate customer service
- De-escalated problematic customer concerns, maintaining a calm & friendly demeanor
Reservations Manager
Uhaul Moving And Storage
07.2018 - 08.2020
- Monitored call volumes, answered calls, & resolve customer inquires.
- Direct incoming U-Haul equipment to rental facilities to fulfill all confirmed reservations.
- Effectively resolved guest issues related to reservations resulting in satisfied customers and positive reviews.
- Monitored inventory levels across multiple booking channels, preventing overbooking incidents and maximizing room revenue opportunities.
- Maintained strong relationships with key clients, resulting in repeat business and increased bookings.
Education
I.C. Norcom
Portsmouth, VA06-2011
Skills
- Customer service
- Time management
- Customer satisfaction
- Complex Problem-solving
- Records management
- Phone etiquette
Certification
Behavior Technician
Interests
Timeline
Reservations Manager
Uhaul Moving And Storage
04.2025 - Current
Behavior Technician
Connecting Communities LLC
09.2024 - 02.2025
Sustainer Program Associate
PETA
04.2024 - 07.2024
Mailroom Worker
Conduent
10.2022 - 03.2024
Customer Service Representative
Conduent
09.2020 - 10.2022
Reservations Manager
Uhaul Moving And Storage
07.2018 - 08.2020
I.C. Norcom
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