Lisa Kowalik
Alexandria
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Successfully manages concerns and resolves conflicts to maximize customer satisfaction. Strengths include interpersonal, collaborative, and communicative skills.
Overview
23
23
years of professional experience
Work History
Child Support Enforcement Officer
Virginia State Department of Social Services
11.2024 - 07.2025
- Managed and enforced over 250 child support cases, including interstate cases.
- Conducted interviews to explain and determine financial obligations.
- Explained policies and procedures to clients.
- Prepared legal documents and scheduled court hearings.
- Provided empathetic customer service to both custodial and non-custodial parents. Ensured compliance with federal and state child support regulations.
- Knowledgeable of all 12 enforcement actions and how to implement them. Advised clients accordingly.
Life Enrichment Assistant
Aarondale Retirement Community
10.2018 - 04.2024
- Interview residents in assisted living and memory care. Take detailed notes of their life histories.
- Plan, organize, and initiate activities with seniors.
- Transfer calls: Take messages in a courteous and friendly manner.
- Give tours of the facility to prospective new clients.
- Update calendar and attendance records; Learn and use new programs.
- Work with residents, families, medical personnel, and vendors.
Eligibility Worker
Fairfax County Government
01.2005 - 10.2011
- Interview clients and assess eligibility for Medicaid and SNAP.
- Apply, explain, and interpret federal, state, and local policies to customers and providers. Attend monthly meetings to learn new policies and updates to job duties.
- Work collaboratively with other staff, the public, and providers.
- Use active listening and critical thinking skills to obtain all necessary information.
Disability Analyst
Department of Disability Services
02.2002 - 07.2004
- Independently manage large and complex caseloads of disability claims while maintaining consistently above average quality/accuracy rate.
- Extrapolate all relevant evidence from voluminous medical, psychological, and vocational evidence.
- Communicate with claimants, providers, agencies, and staff/physicians/psychologists on a daily basis.
Education
B.B.A. - Business: Marketing
James Madison University
Harrisonburg, VASkills
- Adaptive Planning
- Creative Programming
- Self-Motivation
- Community Resources
- Teamwork and Collaboration
- Analytical Skills
- Client Advocacy
- Organizational Skills
- Client consultation
- Continuous Improvement
- Effective Communication
- Medical Recordkeeping
- Community Outreach
- Professional Demeanor
- Reliability
- Attention to Detail
- Active Listening
Timeline
Child Support Enforcement Officer
Virginia State Department of Social Services
11.2024 - 07.2025
Life Enrichment Assistant
Aarondale Retirement Community
10.2018 - 04.2024
Eligibility Worker
Fairfax County Government
01.2005 - 10.2011
Disability Analyst
Department of Disability Services
02.2002 - 07.2004
B.B.A. - Business: Marketing
James Madison University
Similar Profiles
Mary McKinneyMary McKinney
Administrative Assistant at State Of Virginia Department of Social ServicesAdministrative Assistant at State Of Virginia Department of Social Services
Amanda SalinasAmanda Salinas
Information Technology Specialist at Virginia Department of Social ServicesInformation Technology Specialist at Virginia Department of Social Services
Alisha McCrackenAlisha McCracken
Child Support Enforcement Specialist SR at Virginia Department of Social ServicesChild Support Enforcement Specialist SR at Virginia Department of Social Services
Luciana RodríguezLuciana Rodríguez
Waitress/Bartender at Bobby McKey's Dueling Piano BarWaitress/Bartender at Bobby McKey's Dueling Piano Bar
Jacob ContehJacob Conteh
Diplomatic Security Officer at Intercon Security ServicesDiplomatic Security Officer at Intercon Security Services