Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Lisa Lee

Danville

Summary

Compassionate RN Case Manager known for high productivity and efficient task completion. Possess specialized skills in patient assessment, care planning, and case coordination. Excel in communication, multitasking, empathy, and problem-solving, ensuring optimal patient outcomes and seamless healthcare service delivery. Specialize in quickly identifying discharge needs and arrangements for those needs at discharge.

Overview

25
25
years of professional experience
2
2
years of post-secondary education

Work History

RN Case Manager

Riverside Health & Rehabilitation Center
Danville
06.2023 - Current
  • Coordinated patient care plans with interdisciplinary teams at Riverside Health & Rehabilitation Center.
  • Conducted assessments to identify patient needs and develop appropriate interventions.
  • Monitored patient progress and adjusted care plans as necessary for optimal outcomes.
  • Documented patient interactions and care plans accurately in electronic health records system.
  • Advocated for patients' rights and needs within the healthcare system consistently.
  • Participated in quality improvement initiatives to enhance care delivery processes regularly.
  • Educated patients on disease prevention strategies, wellness promotion techniques and lifestyle modifications.
  • Maintained accurate documentation of patient progress in the electronic health record.
  • Actively participated in multidisciplinary rounds discussing complex cases with members of the healthcare team.
  • Communicated regularly with family members regarding patient care needs and progress toward goals.
  • Conducted weekly interdisciplinary team meetings to review case management activities for assigned caseloads.
  • Ensured compliance with regulatory standards concerning utilization review, ethical decision making and legal aspects of case management practice.
  • Assessed patient's physical, mental, and psychosocial health status to develop individualized care plans.
  • Educated patients and families on health management and available resources effectively.
  • Collaborated with healthcare providers to ensure seamless transitions of care for patients.
  • Provided emotional support and counseling to patients dealing with chronic illness or end-of-life issues.
  • Facilitated transitions between levels of care through effective coordination of resources within a managed care environment.
  • Identified high-risk cases requiring intensive monitoring or specialized interventions.
  • Reviewed clinical data including lab results, radiology reports and vital signs to assess appropriateness of treatments.
  • Participated in quality improvement initiatives related to case management processes.
  • Monitored and evaluated effectiveness of treatment plans and interventions.
  • Analyzed financial information related to insurance coverage eligibility prior to initiating services.
  • Attended continuing education seminars relevant to case management practices.
  • Advocated for patient needs with interdisciplinary team and implemented outlined treatment plans.
  • Helped patients and families feel comfortable during challenging and stressful situations, promoting recovery and reducing compliance issues.
  • Monitored diet, physical activity, behaviors and other patient factors to assess conditions and adjust treatment plans.
  • Delivered information regarding care and medications to patients and caregivers in comprehendible terminology.
  • Interpreted and evaluated diagnostic tests to identify and assess patient's condition.

RN Case Manager

Sovah Health - Danville
Danville
06.2020 - 06.2023
  • Coordinated patient care plans with interdisciplinary team at Sovah Health Danville.
  • Conducted assessments to identify patient needs and develop appropriate interventions.
  • Monitored patient progress and adjusted care plans as necessary for optimal outcomes.
  • Educated patients and families on health management and available resources effectively.
  • Collaborated with healthcare providers to ensure seamless transitions of care for patients.
  • Documented patient interactions and care plans accurately in electronic health records system.
  • Advocated for patients' rights and needs within the healthcare system consistently.
  • Participated in quality improvement initiatives to enhance care delivery processes regularly.
  • Coordinated medical services between primary care providers, specialists, hospitals and outpatient clinics.
  • Developed discharge plans for patients transitioning from acute care settings to home or alternate facilities.
  • Educated patients on disease prevention strategies, wellness promotion techniques and lifestyle modifications.
  • Maintained accurate documentation of patient progress in the electronic health record.
  • Actively participated in multidisciplinary rounds discussing complex cases with members of the healthcare team.
  • Communicated regularly with family members regarding patient care needs and progress toward goals.
  • Conducted weekly interdisciplinary team meetings to review case management activities for assigned caseloads.
  • Facilitated referrals to community resources for additional support services.
  • Ensured compliance with regulatory standards concerning utilization review, ethical decision making and legal aspects of case management practice.
  • Assessed patient's physical, mental, and psychosocial health status to develop individualized care plans.
  • Facilitated transitions between levels of care through effective coordination of resources within a managed care environment.
  • Identified high-risk cases requiring intensive monitoring or specialized interventions.
  • Reviewed clinical data including lab results, radiology reports and vital signs to assess appropriateness of treatments.
  • Participated in quality improvement initiatives related to case management processes.
  • Monitored and evaluated effectiveness of treatment plans and interventions.
  • Analyzed financial information related to insurance coverage eligibility prior to initiating services.
  • Attended continuing education seminars relevant to case management practices.
  • Advocated for patient needs with interdisciplinary team and implemented outlined treatment plans.
  • Helped patients and families feel comfortable during challenging and stressful situations, promoting recovery and reducing compliance issues.
  • Monitored diet, physical activity, behaviors and other patient factors to assess conditions and adjust treatment plans.
  • Delivered information regarding care and medications to patients and caregivers in comprehendible terminology.
  • Interpreted and evaluated diagnostic tests to identify and assess patient's condition.
  • Collaborated with health groups to plan or implement programs designed to improve overall health of communities.
  • Achieved departmental goals and objectives by instituting new processes and standards for in-patient care.

• Discharge planning including arrangements for any equipment, home health or referrals to other providers and/or hospitals.

• Insurance authorizations for inpatients.

• Multi-tasked between talking with patients, healthcare providers and insurance companies all while doing Utilization Review.

• Have a vast knowledge of helping patients transition home vs. other facilities for further care needed.

• Have lots of experience in talking with multiple family members and determining what the patient will need in order to transition to home and prevent further hospitalizations and arranging those services for a smoothe transition.

RN

Piedmont Infusion
Danville
07.2018 - 06.2020
  • Provided direct patient care and support in daily activities.
  • Assisted in administering medication and monitoring patient vitals.
  • Collaborated with healthcare team to develop and implement care plans.
  • Educated patients and families on health management and wellness practices.
  • Communicated effectively with patients, families, and medical staff.
  • Ensured compliance with safety protocols and infection control standards.
  • Participated in training sessions to enhance nursing skills and knowledge.
  • Provided direct nursing care to patients, including administering medications, wound care, and IV therapy.
  • Responded quickly to life-threatening situations by providing appropriate interventions.
  • Educated patients on health maintenance, disease prevention, and treatment options.
  • Administered prescribed medications and treatments in accordance with approved nursing protocols.
  • Maintained accurate documentation of patient records in accordance with HIPAA regulations.
  • Monitored vital signs, such as blood pressure, temperature, respiration rate, pulse rate and weight.
  • Provided emotional support to families facing difficult decisions about a loved one's care.
  • Ensured compliance with infection control policies and procedures.
  • Performed physical examinations and assessments of patients' medical histories.
  • Developed education materials to help explain various conditions and treatments to patients.
  • Advocated for patients by supporting and respecting basic rights, values, and beliefs.
  • Collected lab specimens, ordering and interpreting diagnostic tests and lab results.
  • Updated charts throughout shifts with current, accurate information to maintain strict recordkeeping standards.
  • Oversaw patient admission and discharge processes to coordinate related paperwork.
  • Conducted intake assessments with patients and relatives to gather case history.
  • Observed strict safety measures, including checking medication dosages before administration to patients.
  • Referred patients to specialized health resources or community agencies to furnish additional assistance.
  • Stocked clinical workstations and procedure rooms with necessary supplies.

RN

Cardiology Consultants of Danville
Danville
04.2000 - 06.2018
  • Provided direct patient care and support in daily activities.
  • Assisted in administering medication and monitoring patient vitals during stress tests.
  • Collaborated with healthcare team to develop and implement care plans.
  • Maintained accurate patient records using electronic health record systems.
  • Educated patients and families on health management and wellness practices.
  • Communicated effectively with patients, families, and medical staff.
  • Ensured compliance with safety protocols and infection control standards.
  • Participated in training sessions to enhance nursing skills and knowledge.
  • Provided direct nursing care to patients, including administering medications, wound care, and IV therapy.
  • Carried out physician orders regarding tests or medication administration accurately and safely.
  • Responded quickly to life-threatening situations by providing appropriate interventions.
  • Educated patients on health maintenance, disease prevention, and treatment options.
  • Administered prescribed medications and treatments in accordance with approved nursing protocols.
  • Maintained accurate documentation of patient records in accordance with HIPAA regulations.
  • Monitored vital signs, such as blood pressure, temperature, respiration rate, pulse rate and weight.
  • Collaborated with physicians in developing patient-specific treatment plans.
  • Provided emotional support to families facing difficult decisions about a loved one's care.
  • Ensured compliance with infection control policies and procedures.
  • Attended continuing education courses to stay up-to-date on current trends in nursing practice.
  • Managed complex cases involving multiple diagnoses or treatments.
  • Assessed patient health and developed individualized care plans accordingly.
  • Performed physical examinations and assessments of patients' medical histories.
  • Assisted doctors during medical procedures.
  • Counseled patients on lifestyle changes that could improve their overall health outcomes.
  • Developed education materials to help explain various conditions and treatments to patients.
  • Advised family members on the best course of action for their loved ones' healthcare needs.
  • Educated patients on disease prevention and health maintenance.
  • Participated in quality improvement initiatives to enhance patient care outcomes.
  • Maintained thorough, accurate and confidential documentation in electronic medical records.
  • Trained and mentored new RNs on best practices, hospital policies and standards of care.
  • Assessed patient needs, prioritized treatment, maintained patient flows and assisted physicians with non-invasive procedures.
  • Advocated for patients by supporting and respecting basic rights, values, and beliefs.
  • Collected lab specimens, ordering and interpreting diagnostic tests and lab results.
  • Updated charts throughout shifts with current, accurate information to maintain strict recordkeeping standards.
  • Oversaw patient admission and discharge processes to coordinate related paperwork.
  • Recorded patient condition, vital signs, recovery progress and medication side effects.
  • Created, implemented and evaluated patient care plans with medical team.
  • Monitored and managed various treatment and care interventions.
  • Assessed and prepared patients for procedures, performing initial and ongoing patient assessments.
  • Conducted intake assessments with patients and relatives to gather case history.
  • Maintained personal and team compliance with medication administration standards and patient care best practices.
  • Observed strict safety measures, including checking medication dosages before administration to patients.
  • Interpreted and evaluated diagnostic tests to identify and assess patient's condition.
  • Utilized computerized Resource and Patient Management System (RPMS) and Electronic Health Record (EHR) system.
  • Referred patients to specialized health resources or community agencies to furnish additional assistance.
  • Stocked clinical workstations and procedure rooms with necessary supplies.
  • Rounded with physicians at the hospital, dictated discharge summaries and arranged any equipment or home health they may need.

Education

Diploma - RN

Memorial Hospital School of Nursing
08.1990 - 06.1992

Skills

  • Care coordination
  • Patient advocacy
  • Electronic health records
  • Treatment plan development
  • Utilization review
  • Healthcare compliance

Discharge Planning

References

References available upon request.

Timeline

RN Case Manager

Riverside Health & Rehabilitation Center
06.2023 - Current

RN Case Manager

Sovah Health - Danville
06.2020 - 06.2023

RN

Piedmont Infusion
07.2018 - 06.2020

RN

Cardiology Consultants of Danville
04.2000 - 06.2018

Diploma - RN

Memorial Hospital School of Nursing
08.1990 - 06.1992
Lisa Lee