Summary
Overview
Work History
Education
Skills
Timeline
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Lisa Mason

Reva

Summary

Dynamic and dedicated professional with exceptional customer service skills honed at Barbecue Exchange. Proven ability to efficiently manage high-volume dining environments while ensuring quality control and guest engagement. Strong multitasking and POS system operation expertise, complemented by a professional appearance and effective organization. Committed to enhancing the dining experience through attentive service.

Overview

7
7
years of professional experience

Work History

Wait Staff Member

Barbecue Exchange
09.2024 - Current
  • Provided attentive customer service to enhance dining experience.
  • Assisted in food preparation and presentation to maintain quality standards.
  • Learned menu items and daily specials to effectively communicate with guests.
  • Maintained cleanliness of dining area to ensure a welcoming environment.
  • Collaborated with kitchen staff to facilitate timely order delivery.

Volunteer Patient Advocate

LifeSpring Pregnancy Centers
09.2018 - Current
  • Assisted patients in navigating healthcare systems and understanding their rights.
  • Collaborated with medical staff to address patient concerns and improve service delivery.
  • Provided information on resources, benefits, and services available to patients.
  • Maintained accurate records of patient interactions and follow-up actions taken.
  • Educated patients about treatment options and potential outcomes effectively.
  • Implemented feedback channels to increase responsiveness to patient needs.
  • Researched community resources to support patients' social and medical needs effectively.
  • Responded to patient concerns and questions with compassionate and knowledgeable service.
  • Provided emotional support to patients and families during challenging medical situations, fostering trust and rapport.
  • Educated patients on available resources and community programs, increasing their access to needed services.
  • Entered details into computer systems and managed database of information.
  • Worked alongside healthcare experts to ensure delivery of exceptional care.
  • Worked effectively with staff from all departments to coordinate resolutions.
  • Maintained patient records and updated electronic health systems to safeguard data.

Education

Massage Therapy - Health And Wellness

Career Education Institute
Brockton, MA
10.2005

Travel And Hospitality Certificate - Tourism And Travel Management

Bristol Community College
Fall River, MA
05.2002

Skills

  • Strong multitasking
  • Efficient organization
  • POS system operation
  • Professional appearance
  • Supply restocking
  • Cash handling
  • Exceptional customer service
  • Food running
  • Guest engagement
  • Table setting knowledge
  • Quality control
  • Table bussing
  • High volume dining

Timeline

Wait Staff Member

Barbecue Exchange
09.2024 - Current

Volunteer Patient Advocate

LifeSpring Pregnancy Centers
09.2018 - Current

Massage Therapy - Health And Wellness

Career Education Institute

Travel And Hospitality Certificate - Tourism And Travel Management

Bristol Community College

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Lisa Mason