- Master knitter; experienced spinner, weaver, and fiber artist
- Teacher of naalbinding and other historical fiber arts
- Founding member of Silverwinds flute quartet and principle musician for American Tribal Fusion Dance Troupe
- Former principle flutist for New England Symphonic Ensemble, Montgomery College Orchestra, and various other ensembles
Lisa Neumann
Sterling
Summary
Dynamic professional with exceptional organization and analytical problem-solving skills. Proven track record in enhancing operational efficiency and implementing innovative systems. Proficient in data management, customer service, and problem solving. Highly experienced with MS Office and various management systems, coupled with a passion for historical fiber arts.
Overview
25
25
years of professional experience
Work History
Meeting Registration Coordinator
American College of Radiology
01.2020 - Current
- Coordinate all project-related activities involving meeting registration, including product set up, exhibitor billing, discounting programs, and on-site support.
- Team lead for Salesforce/Nimble product improvement tickets that impact the revenue of programs. Monitored the system for issues as they arose and coordinated with IT to resolve quickly.
- Enhanced organization efficiency by implementing an improved invoicing system for the Intersociety Summer Conference.
- Provide current and historical reporting for project stakeholders, incorporating available data extracts into responses
Store Manager
Joann Fabrics & Crafts
03.2019 - 01.2020
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Optimized labor scheduling according to store needs while adhering to budget constraints, maximizing productivity without compromising service quality.
- Analyzed sales data to identify trends and adjust inventory accordingly, preventing stockouts of popular items.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
Assistant Store Manager
Joann Fabric & Crafts
01.2013 - 03.2019
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Rotated merchandise and displays to feature new products and promotions.
- Streamlined inventory management with regular audits, accurate ordering, and efficient stock organization.
- Interviewed, hired, and trained team members to optimize customer satisfaction and comply with company policies and procedures.
Event Organizer
Preachain Living History
01.2009 - 11.2012
- Coordinated schedules and timelines for events for a multidisciplinary educational group.
- Participated in strategy development and planning to grow organizing program and advance campaigns.
- Recruited teachers for annual Early Period Arts and Sciences Festival for a variety of activities relating to pre-1000 CE crafts and historical information
- Successfully managed a team of volunteers to provide exceptional support during events, fostering a positive work environment and efficient task completion.
Executive Assistant to the Orchestra Manager
Castleton Festival
04.2011 - 09.2011
- Ordered and organized sheet music for Maestro Loren Maazel's Castleton Festival, organizing licensing with music publishers and hiring musicians
- Organized Maestro's personal library, creating a database of thousands of symphonies, operas, and assorted other pieces performed throughout his career
- Handled visa and travel arrangements into US and Canada for foreign musicians from Europe, the Middle East, and Latin America
Assistant Manager
Borders Books
08.2000 - 01.2008
- Organized all store events including author signings, children's events, and music performances. During 2004-2005 ran 3 of the Top 20 events for Borders Group, Inc.
- Handled customer service issues, internal HR, payroll, scheduling, and dealt with operational problems and store repairs.
- Improved operational efficiency by adopting new technology for inventory management. Identified a flaw in the original system that created large scale inventory discrepancies for over 40 stores.
- Managed relocation of the store and increased sales 30%.
- Implemented staff training programs, enhancing product knowledge and improving customer service skills.
Education
History
Smith College
Northampton, MA05-1999
Skills
- Exceptional organization
- Analytical problem solving
- Highly experienced with MS Office, multiple CMS and ASM systems, and LMS platforms
- Database conversion and usability testing
Interests
Timeline
Meeting Registration Coordinator
American College of Radiology
01.2020 - Current
Store Manager
Joann Fabrics & Crafts
03.2019 - 01.2020
Assistant Store Manager
Joann Fabric & Crafts
01.2013 - 03.2019
Executive Assistant to the Orchestra Manager
Castleton Festival
04.2011 - 09.2011
Event Organizer
Preachain Living History
01.2009 - 11.2012
Assistant Manager
Borders Books
08.2000 - 01.2008
History
Smith College
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