Lisa Ouellette
Virginia Beach
Summary
Results-driven Store Manager with expertise in team performance optimization and customer relationship management. Focused on strategic planning, process improvement, and operational efficiency to enhance workflows and reduce costs. Experienced in leading diverse teams and implementing cost-effective strategies to elevate business performance.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Store Manager/ Optician
Jcpenney Optical US VISION
Virginia Beach
12.2023 - 04.2025
- Collected specific facial measurements, including optical centers and pupillary distance.
- Provided detailed information on lens types, frame styles, materials, and coatings.
- Scheduled appointments, verified insurance coverage, and maintained accurate patient records.
- Oversaw inventory management through cycle counts and audits to control shrinkage.
- Collaborated with corporate teams on promotional events and marketing initiatives.
- Handled customer inquiries and resolved issues to enhance satisfaction levels.
- Ordered stock from suppliers based on customer demand for timely fulfillment.
Eyeglass Manager
Americas Best Contacts And Eyeglasses
Norfolk
01.2014 - 11.2023
- Optimized staff schedules to enhance workflow and meet coverage requirements.
- Monitored employee performance, addressing issues to maintain team effectiveness.
- Coached, mentored, and trained team members to elevate job performance.
- Enforced customer service standards while resolving customer complaints to ensure quality.
- Executed opening, closing, and shift change procedures to ensure operational consistency.
- Maintained accurate records of employee attendance, payroll, and vacation requests.
- Conducted team meetings and one-on-one coaching sessions to foster continuous improvement.
- Analyzed business performance data to provide actionable forecasts for senior management.
Education
Completion of Apprenticeship Program - Optician
Norfolk Tech Center
Norfolk, VA04-2021
GED -
Princess Anne High
Virginia Beach, VA07-1991
Skills
- Optical measurement
- Lens selection
- Customer relationship management
- Inventory management
- Appointment scheduling
- Employee scheduling
- Task delegation
- Problem solving
- Time management
Certification
- Optech Certified - Since 2015
Timeline
Store Manager/ Optician
Jcpenney Optical US VISION
12.2023 - 04.2025
Eyeglass Manager
Americas Best Contacts And Eyeglasses
01.2014 - 11.2023
Completion of Apprenticeship Program - Optician
Norfolk Tech Center
GED -
Princess Anne High