Lisa Robinson
Virginia Bch
Summary
Passionate Telephone Triage Nurse with three years of experience assessing patient condition both in person and over phone. Assists individuals in need of medical attention in understanding insurance coverage and urgency of medical conditions. Supporting comprehensive recovery through education and sound medical advice.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Telephone Triage Nurse
CHKD
07.2022 - Current
- Performs successful telephone assessment of a pediatric patient's condition using established guidelines/protocols and within the scope of practice.
- Efficiently takes an accurate history, including pertinent medical history such as chronic medical conditions, current medication, past hospitalizations and surgeries, and medication allergies.
- Determines chief complaint and provides appropriate disposition; provides pertinent advice and education.
- Provides reassurance and direction to the caller.
- Provides appropriate teaching and reinforcement of home care advice.
- Completes necessary follow up as needed per policy.
- Follows laws, policies, and regulatory requirements governing healthcare services and practices.
LPN- Primary Care Coordinator
CHKD
02.2021 - 07.2022
- Collaborated with interdisciplinary team of healthcare and social service providers to address patients' needs through effective intervention and care planning.
- Obtained patient vital signs and input/output measurements from inpatients.
- Coordinate patient care between specialists, hospitals, nursing homes and case managers
- Provided outreach to covered individuals including phone calls, electronic communications to improve upon follow-up, self-management support and counseling, behavior change management and medication management
- Participates in patient-centered medical home team meetings and quality improvement initiatives
- Participates in data collection, health outcomes reporting, clinical audits and programmatic evaluation for identified patient populations
- Assisted with admissions, appointments, transfers, and discharges.
- Coordinates referrals, obtain authorizations, diagnostic and follow-up care appointments and scheduling
- Supported physicians during examinations and scans to assist with diagnostic procedures.
- Accurately maintains databases, analyzes data and prepares reports for program processes, development and enhancement
- Accurately administers medications/vaccinations, treatment, procedures and patient education
- Monitored, tracked, and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.
- Answered incoming phone calls from patients to provide basic assistance and triage medical concerns.
LPN
GHENT STATION MEDICAL ASSOCIATES
11.2018 - 02.2021
- Teach patients/families about disease processes, medications, procedures and follow up treatment
- Review normal laboratory/test results with patients as directed by MD.
- Sterilized instruments and equipment and stocked unexpired supplies and medications to prepare patient care areas.
- Assessed patient health status based upon presented symptoms and directed patient to appropriate level of care or acceptable alternative venue.
- Prepared and administered vaccines and medications, collected specimens and performed other patient care tasks to assist physician with examinations and procedures.
- Educated patients and families on disease processes, medications and treatments.
- Completed paperwork and prior authorizations and scheduled appointments for patients.
- Tracked, reviewed and monitored diagnostic test results and assisted in management of patient care between visits.
- Assessed patients' temperature, pulse, and blood pressure and recorded in electronic medical records.
- Administered medications and injections to patients.
- Reviewed patient history to verify conditions and current medications.
LIFE COACH
DEPAUL MEDICAL CENTER
12.2013 - 11.2018
- Provides support, empowerment education and case management services to identified patients
- Conducts periodic assessments of identified patients' physical activity, dietary habits, cigarette smoking habits, as well as social and economic resources to assist with ongoing care management
- Educates patients with chronic illnesses of the evidence based standards of care and self-management
- Help educate patients who have a history of multiple readmissions to understand available services outside of hospital to prevent re occurrence
- Use multiple outlets to insure patients have access to prescriptions, DME equipment and outpatient services as needed.
- Works with specifically designated patients at risk for readmissions. Providing outpatient plans and available services to patients with CHF, AMI, PNA, and COPD.
- Continuing communications with designated population after discharge
- Maintain statistics on a shared drive of patient needs and services provided; as required by the readmission and utilization review committees.
- Instrumental in conducting Inpatient and Outpatient placement for our behavioral health patients
- Established a successful working relationship with our community partners at CSB, CPS, and APS
Education
ASSOCIATES OF SCIENCE -
TIDEWATER COMMUNITY COLLEGE
05.2019
Skills
- Clinical judgment
- Direct patient care
- Pediatric nursing
- Clinical assessment
- Appointment scheduling
- Documentation accuracy
- Evidence-based protocols
- Home care recommendations
- Patient rapport building
- Physician collaboration
- Immunization administration
- Chronic disease management
- Telephone triage
- HIPAA protocols
- EHR management
Certification
- BLS Certification, 01/01/26
- PEARS Certification 2027
- LPN, 2089350, VA, 01/01/27
Timeline
Telephone Triage Nurse
CHKD
07.2022 - Current
LPN- Primary Care Coordinator
CHKD
02.2021 - 07.2022
LPN
GHENT STATION MEDICAL ASSOCIATES
11.2018 - 02.2021
LIFE COACH
DEPAUL MEDICAL CENTER
12.2013 - 11.2018
ASSOCIATES OF SCIENCE -
TIDEWATER COMMUNITY COLLEGE
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