LISA SCALES
Richmond
Summary
Detail-oriented healthcare administrative professional with over 20 years of experience in optimizing surgical coordination and enhancing office operations. Expertise in organizing surgeries that align with insurance requirements, facility schedules, and surgeon preferences, complemented by exceptional multitasking and planning abilities. Recognized for fostering collaboration among teams through outstanding interpersonal and communication skills, ensuring seamless workflows and superior patient care. Committed to maintaining efficient office environments through organized file management, a thorough understanding of patient protections, and proficiency in electronic recordkeeping and insurance documentation.
Overview
36
36
years of professional experience
Work History
Administrative Assistant Sr.
VCU Health
Richmond, MA
08.2021 - Current
- Organized and prioritized executive meetings and schedules, ensuring effective time allocation and operational continuity.
- Streamlined correspondence processes with stakeholders, ensuring timely and clear communication.
- Established comprehensive filing and documentation frameworks, significantly improving the speed and accuracy of information retrieval.
- Analyzed and improved office workflows, leading to significant enhancements in administrative productivity.
Surgery Scheduling Coordinator
VCU Health System
Richmond, VA
04.1990 - 08.2021
- Located scheduling barriers and implemented appropriate solutions.
- Gathered current medical information and reviewed histories to gather details for surgeons.
- Coordinated work processes and routed paperwork to appropriate physicians and staff members.
- Collaborated and established strong working relationships with physicians, supervisors and colleagues.
Education
BBA - Business Administration
Strayer
Richmond, Virginia06-2026
Skills
- Payment Plan Options
- Message and Report Transcription
- Checking in Patients
- Office Management
Timeline
Administrative Assistant Sr.
VCU Health
08.2021 - Current
Surgery Scheduling Coordinator
VCU Health System
04.1990 - 08.2021
BBA - Business Administration
Strayer