Summary
Overview
Work History
Education
Skills
Timeline
Generic

Lisa Shannon

Roanoke

Summary

Dynamic professional with a proven track record at Savara Hospitality, excelling in guest relations and team management. Recognized for exceptional communication and detail-oriented service, enhancing customer loyalty and satisfaction. Successfully trained staff and streamlined operations, fostering a collaborative environment that boosted team productivity and morale.

Overview

12
12
years of professional experience

Work History

Matre D

Savara Hospitality
12.2022 - 07.2025
  • Handled high-pressure situations gracefully, managing multiple tasks simultaneously while maintaining a calm demeanor.
  • Answered customer questions about hours, seating, and menu information.
  • Maintained an organized waitlist for busy times, ensuring efficient seating of guests.
  • Provided exceptional service through friendly interactions with customers, answering questions and addressing concerns.
  • Collaborated with servers to ensure smooth transitions between tables, minimizing wait times for guests.
  • Supported servers, food runners, and bussers with keeping dining area ready for every guest.
  • Resolved guest complaints professionally, taking appropriate action to address issues and improve future experiences.
  • Prepared dining room for service by cleaning , organizing tables and placing table settings.
  • Trained new hostess staff members on company policies, procedures, and best practices ensuring consistency across all shifts.
  • Coordinated large party bookings both on the phone and in-person, creating organized seating plans tailored to guest needs.
  • Watched dining area staff to evaluate server loads and calculate accurate wait times.
  • Promoted repeat business through engaging conversations with guests, remembering preferences, and personalizing their experiences.

Front Desk Agent

Savara Hospitality
05.2022 - 07.2025


  • Maintained accurate records of guest information, payments, and reservations using hotel management software systems.
  • Provided exceptional service during high-volume periods or challenging situations, ensuring a seamless experience for all guests.
  • Resolved guest issues promptly, resulting in positive feedback and return visits.
  • Took reservations over phone, in person, and via computer for guests and provided confirmation information.
  • Welcomed each new arrival pleasantly and confirmed reservations and identification.
  • Utilized strong organizational skills to manage daily tasks efficiently while maintaining focus on delivering outstanding guest service experiences.
  • Developed strong relationships with frequent guests for repeat business through personalized attention to their preferences.
  • Handled incoming calls professionally, directing inquiries to appropriate personnel as needed.
  • Increased customer loyalty with exceptional communication skills and personalized service.
  • Answered multi-line phone system and enthusiastically greeted callers.
  • Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
  • Assisted guests in making informed decisions on local attractions, dining options, and transportation services.
  • Oversaw fast-paced front desk operations and guests' needs at busy facility.
  • Maintained clean and organized front desk areas to uphold polished company image.
  • Facilitated smooth guest experiences by coordinating with multiple departments across the property.
  • Mentored new hires on best practices at the front desk ensuring they were properly trained and equipped to excel in their roles.
  • Supported sales efforts through upselling rooms, amenities, or special packages when appropriate.

Executive Director

Brookdale Assisted Living
05.2013 - 02.2021
  • Worked closely with organizational leadership and board of directors to guide operational strategy.
  • Oversaw financial management, ensuring fiscal responsibility and long-term sustainability for the organization.
  • Guided staff through periods of organizational change, maintaining morale and engagement during transitions.
  • Forge strong relationships with board members, providing regular updates on organizational progress and soliciting their expertise when needed.
  • Fostered work culture of collaboration and inclusion to increase morale and reduce turnover.
  • Managed a diverse team of professionals, fostering a collaborative work environment for increased productivity.
  • Negotiated contracts with vendors, securing favorable terms while adhering to budgetary constraints.
  • Exercised appropriate cost control to meet budget restrictions and maximize profitability.
  • Increased organizational efficiency by streamlining processes and implementing new systems.
  • Facilitated successful accreditation processes, ensuring compliance with industry standards and regulations.
  • Boosted team productivity and morale by developing comprehensive employee training and development program.

Education

Nursing

Kaplan University
San Antonio, TX
06.2006

Skills

  • Exceptional communication
  • Food safety awareness
  • Team management
  • Guest relations
  • Strong leadership
  • Wine history
  • Customer service
  • Detail-oriented

Timeline

Matre D

Savara Hospitality
12.2022 - 07.2025

Front Desk Agent

Savara Hospitality
05.2022 - 07.2025

Executive Director

Brookdale Assisted Living
05.2013 - 02.2021

Nursing

Kaplan University
Lisa Shannon