Dynamic professional with a proven track record at Savara Hospitality, excelling in guest relations and team management. Recognized for exceptional communication and detail-oriented service, enhancing customer loyalty and satisfaction. Successfully trained staff and streamlined operations, fostering a collaborative environment that boosted team productivity and morale.
Overview
12
12
years of professional experience
Work History
Matre D
Savara Hospitality
12.2022 - 07.2025
Handled high-pressure situations gracefully, managing multiple tasks simultaneously while maintaining a calm demeanor.
Answered customer questions about hours, seating, and menu information.
Maintained an organized waitlist for busy times, ensuring efficient seating of guests.
Provided exceptional service through friendly interactions with customers, answering questions and addressing concerns.
Collaborated with servers to ensure smooth transitions between tables, minimizing wait times for guests.
Supported servers, food runners, and bussers with keeping dining area ready for every guest.
Resolved guest complaints professionally, taking appropriate action to address issues and improve future experiences.
Prepared dining room for service by cleaning , organizing tables and placing table settings.
Trained new hostess staff members on company policies, procedures, and best practices ensuring consistency across all shifts.
Coordinated large party bookings both on the phone and in-person, creating organized seating plans tailored to guest needs.
Watched dining area staff to evaluate server loads and calculate accurate wait times.
Promoted repeat business through engaging conversations with guests, remembering preferences, and personalizing their experiences.
Front Desk Agent
Savara Hospitality
05.2022 - 07.2025
Maintained accurate records of guest information, payments, and reservations using hotel management software systems.
Provided exceptional service during high-volume periods or challenging situations, ensuring a seamless experience for all guests.
Resolved guest issues promptly, resulting in positive feedback and return visits.
Took reservations over phone, in person, and via computer for guests and provided confirmation information.
Welcomed each new arrival pleasantly and confirmed reservations and identification.
Utilized strong organizational skills to manage daily tasks efficiently while maintaining focus on delivering outstanding guest service experiences.
Developed strong relationships with frequent guests for repeat business through personalized attention to their preferences.
Handled incoming calls professionally, directing inquiries to appropriate personnel as needed.
Increased customer loyalty with exceptional communication skills and personalized service.
Answered multi-line phone system and enthusiastically greeted callers.
Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
Assisted guests in making informed decisions on local attractions, dining options, and transportation services.
Oversaw fast-paced front desk operations and guests' needs at busy facility.
Maintained clean and organized front desk areas to uphold polished company image.
Facilitated smooth guest experiences by coordinating with multiple departments across the property.
Mentored new hires on best practices at the front desk ensuring they were properly trained and equipped to excel in their roles.
Supported sales efforts through upselling rooms, amenities, or special packages when appropriate.
Executive Director
Brookdale Assisted Living
05.2013 - 02.2021
Worked closely with organizational leadership and board of directors to guide operational strategy.
Oversaw financial management, ensuring fiscal responsibility and long-term sustainability for the organization.
Guided staff through periods of organizational change, maintaining morale and engagement during transitions.
Forge strong relationships with board members, providing regular updates on organizational progress and soliciting their expertise when needed.
Fostered work culture of collaboration and inclusion to increase morale and reduce turnover.
Managed a diverse team of professionals, fostering a collaborative work environment for increased productivity.
Negotiated contracts with vendors, securing favorable terms while adhering to budgetary constraints.
Exercised appropriate cost control to meet budget restrictions and maximize profitability.
Increased organizational efficiency by streamlining processes and implementing new systems.
Facilitated successful accreditation processes, ensuring compliance with industry standards and regulations.
Boosted team productivity and morale by developing comprehensive employee training and development program.
Area Account Director at Sabre Hospitality Solutions, EMEA, Sabre Hospitality SolutionsArea Account Director at Sabre Hospitality Solutions, EMEA, Sabre Hospitality Solutions