LISA S. JACKSON
Virginia Beach
Summary
Focused Project Manager adept at planning, directing and maintaining continuous operations in various departments. Experienced in directing employees including mentoring employees and properly training office staff to designate administrative duties as needed. Applying creative and analytical approach to operations for continuous process improvement. Skilled at identifying or anticipating problems and providing solutions. Excels through mentoring, training and empowering team to excel in performance. Highly motivated and results-driven professional possessing excellent written, communication and interpersonal skills. Extensive experience dealing with military benefits, advisement, and confidential data.
Overview
18
18
years of professional experience
Work History
Acquisition Training Support Specialist
Stafford Consulting Company
01.2024 - Current
- Facilitate training sessions to include coordinating/scheduling training content/dry-run planning sessions and lessons learned meetings.
- Responsible for the creation and maintenance of Acquisition Training and Resources including Component Pillar Decks, Fiscal Year Training Spreadsheet, and R&T Branch Meetings.
- Development of training sessions related to acquisition success including topics such as, Procurement Processes, Closeouts & De-Obligations, Acquisition Planning, Market Research, and Waiver Processes.
- Coordinate, schedule, and lead Content Review, Dry Run, and Hot Wash for all agency trainings.
- Create and facilitate agenda and meeting for Resources and Training Team's Weekly Sync.
- Collect and compile data related to Acquisition Performance Metrics.
- Assess additional needs based on training progress and collaborated with management to meet requirements.
- Assist in analyzing and assessing training and development needs for organizations, departments and individuals.
Workforce Student Services Advisor
Virginia Peninsula Community College
01.2021 - 01.2024
- Compiled and reviews all required documents for the approval of financial assistance for non-credit Workforce Development programs and classes/ Process student course enrollment.
- Audited documents to ensure grant regulations are being adhered to. Builds and maintains collaborative relationships with faculty and staff to increase student awareness and the use of Workforce Development through classroom presentations and seminars.
- Utilized state community college information systems to ensure no discrepancies throughout various systems concerning students and tracks their progress
- Planned, developed and implemented Career Services/Workforce Development outreach activities for students and local businesses in attempts to appropriately connect the two
- Provided informational presentations for partnering agencies in efforts to promote the college’s degree programs and certifications
- Ensured the Student Services Division of the Workforce Development department meets the expectations of the institution’s Quality Enhancement Plan
- Developed working relationships with VPCC Workforce Development partners (VEC, Peninsula Worklink, New Horizons Regional Education Center, Newport News Shipbuilding)
- Provided cooperate trainings for local employers to enhance recession planning
- Monitor and manages communication with the student population through utilizing telephone messaging, electronic mail, web sites, and other automated systems.
- Provides support and guidance with students for one-on-one inaction with the objective of obtaining measurable educational goals.
- Serve as the principal advisor and direct and oversee multi-functional program activities involving a broad and complex range programs that are operated on campus.
- Manage multiple projects and programs operating concurrently.
- Analyze collected data and findings and interpret complex legislative, regulatory, and/or policy guidance for use in managing school programs.
- Develop and implement strategies and plans for meeting school objectives.
- Establish and forge relationships with international organizations to collaborate and facilitate the development and integration of operating program initiatives and activities across a broad area.
Program/Student Advisor
Southern Illinois University
01.2018 - 01.2021
- Managed all aspects of military student experience including recruitment, admissions, degree program, and Military/Veterans financial advisement and local commencements.
- Ensured service members have a thorough understanding of benefit programs, eligibility, funding options, and cost of degree program through one-on-one meetings and calls.
- Issued and distributed Service Members Opportunity Colleges (SOC) Contracts for Degrees.
- Attended military education fairs to inform and recruit potential students of academic programs.
- Maintained student academic records, assist with graduation applications and career services.
- Trained new office personal.
- Managed military Tuition Assistance (TA) Billing.
- Provided support and guidance with students for one-on-one inaction to objective of obtaining measurable educational goals.
- Ensures assigned programmatic policy projects, initiatives, and documents are implemented and operating effectively.
- Supports the implementation of management's decisions in policy coordination, legislation development, strategic planning, policy research and evaluation, and economic analysis.
- Provided guidance on educational institutions and assisted with admissions applications.
- Managed daily office operations as well as confidential information and payroll documents of 10 people.
- Maintained the Regional Coordinator calendar including scheduling meetings, appointments, and coordinating travel arrangements and expense reports for 10 people
Student Account Representative - Financial Aid/Collections
Strayer University
01.2008 - 2018
- Provided individual financial aid counseling to assist students in meeting their educational goals.
- Led collection accounts for the campus resulting in being in the top 10 % within the university.
- Posted payments to accounts, reconciled daily ledger, close office, created and transported bank deposits.
- Effectively communicated changing financial policies and procedures to students and other departments within the campus and university via telephone, in-person, and email.
- Communicated with students and third-party sponsors concerning past due invoices and generate collection letters with outstanding past balances and approved account to third party collection agency.
- Continually met quarterly registrations for a campus of up to 1000 students while maintaining collection accounts over one million dollars per quarter.
- Provided individual financial aid counseling while creating a financial plan to assist students in financially meeting their educational goals.
Education
M.S. - Human Resources Management
Strayer University
Herndon, VA06-2020
B.S. - Workforce Education and Development
Southern Illinois University
Carbondale, IL05-2017
Associate of Science - Psychology
Tidewater Community College
Virginia Beach, VA05-2015
Skills
- Effective problem resolution
- Curriculum design
- Problem-solving skills
- Service excellence
- Educational guidance
- Academic degree assessment
- Payroll compliance management
- Debt recovery strategies
- Financial assistance expertise
- Skilled in utilizing MS Office 365 tools
- Experience with Banner IS and its extensions
- IBM Lotus Notes proficiency
- Degree Works management skills
- Apple operating system proficiency
- Proficient in Argos IS management
- Telecommunications management
- Documentation and reporting
- Data analysis and compilation
- Cost-benefit analysis
- Remote support
- Team-based project coordination
- Client relationship management
- Service excellence
- Detail-oriented record management
- Client relationship management
- Employee training
- Relationship building
- Issue resolution
- Skilled in client engagement
- Support services
- Activity planning
- Call management
- Detail-oriented data management
Timeline
Acquisition Training Support Specialist
Stafford Consulting Company
01.2024 - Current
Workforce Student Services Advisor
Virginia Peninsula Community College
01.2021 - 01.2024
Program/Student Advisor
Southern Illinois University
01.2018 - 01.2021
Student Account Representative - Financial Aid/Collections
Strayer University
01.2008 - 2018
M.S. - Human Resources Management
Strayer University
B.S. - Workforce Education and Development
Southern Illinois University
Associate of Science - Psychology
Tidewater Community College
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