Lisa Turner
Forest,VA
Summary
At Walmart, I spearheaded initiatives that significantly enhanced sales revenue and customer satisfaction by leveraging my expertise in lens technology and exceptional service skills. My leadership in employee retention and training programs underscored my commitment to team motivation and effective time management, driving organizational success and fostering a service-oriented culture.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Licensed Dispensing Optician
Walmart
12.2020 - Current
- Increase sales by effectively communicating lens technology benefits to customers and making recommendations.
- Promote eye health awareness with patients through informative conversations and exceptional customer service..
- Conduct quality control checks on incoming shipments, verifying accuracy of prescription lenses to uphold high standards of care.
- Perform comprehensive measurements for accurate eyewear prescriptions, ensuring optimal visual clarity for patients.
- Manage inventory levels to maintain optimal stock availability.
People Lead
Walmart
07.2019 - 08.2020
- Oversaw employee retention by reducing turnover rates while maintaining a motivated workforce.
- Led company change efforts during organizational transitions.
- Contributed to talent acquisition efforts by participating in interviews, evaluating candidates based on potential fit within the organization.
- Encouraged employee engagement surveys to identify areas of improvement.
Personnel Training Coordinator
Walmart
06.2010 - 07.2019
- Initiated and maintained personnel and employee-related files and records
- Answered policy and benefit-related questions to help employees.
- Reduced costs by effectively cross-training employees across multiple departments.
- Ensured compliance with industry regulations by delivering mandatory trainings as required by law.
Education
Bachelor of Science - Business Administration
Clarion University of Pennsylvania
Clarion, PA05-1996
Skills
- Effective Time Management
- Demonstrated Integrity in Professionalism
- Team Motivation
- Service-Oriented Approach
Certification
- Licensed Dispensing Optician (LDO) - Virginia Department of Health or similar state licensing board. May 2023
- National Opticianry Competency Examination (NOCE) - American Board of Opticianry (ABO).January 2023.
- Opthalmic Career Progression Program from National Academy of Opticianry. July 2022
- Penn Foster Career School-Career Diploma Optician. February 2021.
Timeline
Licensed Dispensing Optician
Walmart
12.2020 - Current
People Lead
Walmart
07.2019 - 08.2020
Personnel Training Coordinator
Walmart
06.2010 - 07.2019
Bachelor of Science - Business Administration
Clarion University of Pennsylvania
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