Lisa Williams
Farmville
Summary
Experienced and dependable team leader successful at managing multiple priorities with a positive attitude. Strong communicator dedicated to fostering a culture of excellence and accountability.
Overview
18
18
years of professional experience
1
1
Certification
Work History
General Manager
A Great Escape Spalon
09.2016 - Current
- Implemented operational strategies and effectively built customer and employee loyalty.
- Coached and mentored personnel on management principles, industry practices, company procedures, and technology systems.
- Managed budget implementations, employee reviews, training, and schedules.
- Developed and implemented strategies to increase sales and profitability.
- Monitored daily cash discrepancies and inventory shrinkage.
- Formulated policies and procedures to streamline operations.
- Managed payroll operations.
- Handled problematic customers to assist lower-level employees and maintain excellent customer service.
- Tracked employee attendance and punctuality, addressing repeat problems quickly.
- Tracked trends and suggested enhancements to upgrade company's product and service offerings.
- Assisted in recruiting, hiring and training of team members.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Displayed excellent time management skills with the ability to prioritize and meet deadlines.
- Maintained a clean and organized work environment.
Assistant General Manager
Ruby Tuesday
06.2007 - 05.2016
- Motivated, trained, and disciplined employees.
- Resolved problems promptly to elevate customer approval.
- Maintained well-controlled business inventory by ordering precise quantities based on usage and budget.
- Enforced quality assurance protocols.
- Pitched in to help host, waitstaff, and bussers during exceptionally busy times such as dinner hour.
- Handled cash accurately and prepared deposits.
- Reported issues to higher management following chain of command.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Kept restaurant compliant with all federal, state, and local hygiene and food safety regulations.
- Supervised all areas of restaurant to keep it clean and well-maintained.
- Verified prepared food met standards for quality and quantity before serving to customers.
- Maximized quality assurance by completing frequent line checks.
Education
No Degree - General Studies/Theatre
Suffolk County Community College
Selden, NYSkills
- Advertising and marketing
- Sales
- Networking
- Verbal and written communication
- Administrative skills
- Efficient multi-tasker
- PC competent
- Effective leader
- Community outreach
Accomplishments
Graduated from Leadership Farmville 2024 program
Certification
Certified Trainer at Qnity - 2021-Present
Timeline
General Manager
A Great Escape Spalon
09.2016 - Current
Assistant General Manager
Ruby Tuesday
06.2007 - 05.2016
No Degree - General Studies/Theatre
Suffolk County Community College
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