LISA WILLIAMSON
Aldie
Summary
Dynamic Training Program Manager at Amazon Web Services with a proven track record in L&D strategic operations and cross-functional leadership. Successfully reduced onboarding duration by 75%, enhancing productivity and service capacity. Expert in program management and stakeholder engagement, driving impactful learning initiatives across global teams.
Overview
17
17
years of professional experience
Work History
Training Program Manager
Amazon Web Services
04.2016 - 10.2025
- Lead enterprise learning and onboarding programs supporting 500+ new hires annually across global regions, ensuring alignment with business strategy, operational readiness, and workforce planning.
- Manage a portfolio of onboarding, mentoring, instructor certification, and SME programs, coordinating timelines, dependencies, and delivery across operations, engineering, and senior leadership.
- Launched onboarding programs, reducing training duration from 4 months to 4 weeks, accelerating time-to-productivity and enabling rapid launch of new customer support teams.
- Partnered with operations leaders to reduce training cycles from 6 weeks to 4 weeks, generating 300+ additional customer interactions per hire and increasing service capacity.
- Founded and scaled Global Learning Team initiatives, standardizing onboarding frameworks across multiple employee profiles and geographies.
- Led strategic operations for the Customer Connection (C2) Program, supporting 25,000+ global attendees and executive-level learning sessions (L7+).
- Drove workflow automation and operational efficiency using Asana and Slack integrations, improving visibility, accountability, and delivery consistency.
- Collaborated with LMS engineering teams to deliver 15+ platform enhancements and resolve 50+ defects, improving learner experience and system reliability.
- Oversaw complex, overlapping training schedules across North America, Costa Rica, and India, including new site launches.
Race Timing, Operations & Event Specialist
Revolution3 Triathlon
Manassas
01.2013 - 04.2016
- Planned and executed large-scale, multi-location triathlons with 2,000+ professional and amateur participants.
- Recruited and managed 60+ brand ambassadors, increasing event awareness and athlete participation.
- Coordinated sponsor activations and ensured brand visibility for Gatorade, PowerBar, and Blueseventy.
- Built an Excel-based timing database and improved on-site operations, enabling participants to view results within seconds.
- Managed $100K+ in timing equipment and vehicles, ensuring operational readiness and risk mitigation.
Health Education Teacher
Horseheads Central School District
01.2009 - 12.2013
- Designed and delivered standards-aligned health education curriculum for high school students.
- Strengthened facilitation, communication, and stakeholder engagement with students, families, and faculty.
Education
Master of Science - Health Education
SUNY Cortland
Cortland, NY05-2012
Bachelor of Science - Physical Education (K–12), Cum Laude
SUNY Brockport
Brockport, NY05-2008
Skills
- L&D strategic operations and governance
- Program management
- Cross-functional leadership
- Metrics reporting
- Process optimization
- Global program scaling
- LMS management
- Change management
- Project management tools
- Office productivity software
- Data analysis
- Stakeholder engagement
- Soft skills training
- Employee development
- Onboarding programs
- Customer service training
- Training delivery
Timeline
Training Program Manager
Amazon Web Services
04.2016 - 10.2025
Race Timing, Operations & Event Specialist
Revolution3 Triathlon
01.2013 - 04.2016
Health Education Teacher
Horseheads Central School District
01.2009 - 12.2013
Master of Science - Health Education
SUNY Cortland
Bachelor of Science - Physical Education (K–12), Cum Laude
SUNY Brockport