Lisseth Linquist
Stephens City
Summary
Proactive Team Member with extensive experience in customer service. Committed to maintaining efficiency and excellent quality assurance. Skilled at working with no supervision, under pressure, and enjoy helping out customers with all different types of needs.
Overview
8
8
years of professional experience
Work History
Customer Service Representative
XPO
11.2021 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Coordinated with various departments for seamless appointment management, ensuring smooth internal operations.
Team Member
Chick Fil A
09.2020 - 09.2021
- Contributed to team success by completing jobs quickly and accurately.
- Operated register to process payments and collect cash payment for order totals.
- Greeted customers at drive-thru and took food orders.
Teller
Wells Fargo
10.2017 - 07.2021
- Answered customer inquiries regarding account balances, transaction history, services charges and interest rates.
- Educated customers on use of banking website and mobile apps.
- Processed customer transactions promptly, minimizing wait times.
- Identified sales opportunities and referred customers to branch partners in financial services.
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
- Counted, verified and handled bank deposits and armored car transactions.
- Maintained friendly and professional customer interactions.
Crew Member
Sheetz
04.2016 - 10.2017
- Took orders, prepared meals and collected payments.
- Assisted other team members to achieve goals.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Worked well with teammates and accepted coaching from management team.
- Prepared products following restaurant, health, and safety standards and procedures.
Education
Dental Assistant Certificate - Dental Assisting
Lord Fairfax Community College
Middletown, VA05.2021
High School Diploma -
Memorial High School
Port Arthur, TX06.2015
Skills
- Fluent in Spanish
- Cash Handling
- Training and mentoring
- Customer Service
- Good telephone etiquette
Languages
Spanish
Native or Bilingual
Timeline
Customer Service Representative
XPO
11.2021 - Current
Team Member
Chick Fil A
09.2020 - 09.2021
Teller
Wells Fargo
10.2017 - 07.2021
Crew Member
Sheetz
04.2016 - 10.2017
Dental Assistant Certificate - Dental Assisting
Lord Fairfax Community College
High School Diploma -
Memorial High School
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