Litza Irias
Williamsburg
Summary
Dynamic and results-driven professional with a proven track record at Colonial Williamsburg Lodge, excelling in housekeeping supervision and guest relations. Skilled in training teams and implementing quality assurance measures, I enhance productivity and ensure exceptional cleanliness standards, fostering a customer-focused environment that drives satisfaction and loyalty.
Overview
20
20
years of professional experience
Work History
Housekeeping Supervisor
Colonial Williamsburg Lodge
Williamsburg, VA
06.2024 - Current
- Supervised daily housekeeping operations to ensure high standards of cleanliness and guest satisfaction.
- Trained and mentored team members on best practices in cleaning procedures and safety protocols.
- Developed and implemented efficient scheduling for housekeeping staff to optimize productivity.
- Conducted regular inspections of guest rooms and public areas to maintain quality standards.
Salesperson
Walt Disney World
Orlando, FL
06.2006 - 01.2012
- Fostered customer relationships through personalized service and product knowledge.
- Showcased merchandise features to elevate guest experiences and boost sales.
- Collaborated with cross-functional teams to enhance store layout and product placement.
- Worked to build relationships with customers and built potential for additional sales.
Education
High School Diploma -
Olney High School
Philadelphia, PA06.2000
Skills
- Cleaning and sanitation
- Guest relations
- Customer service-focused
- Training and mentoring
- Task assignment
- Cleaning techniques
- Employee evaluations
- Quality assurance
- Team coordination
- Safety protocols
- Problem-solving
Languages
Spanish/english
Native or Bilingual
Timeline
Housekeeping Supervisor
Colonial Williamsburg Lodge
06.2024 - Current
Salesperson
Walt Disney World
06.2006 - 01.2012
High School Diploma -
Olney High School