Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Liudmila Mandzhieva

Richmond

Summary

Dynamic Certified Pharmacy Technician with a proven track record at St. Mary’s Hospital, excelling in medication accuracy and customer service. Demonstrated strong attention to detail and problem-solving skills, significantly reducing medication errors and enhancing patient satisfaction through efficient prescription processing and effective communication. Committed to operational excellence and quality care.

Overview

19
19
years of professional experience
1
1
Certification

Work History

Certified Pharmacy Technician

St Mary`s Hospital
02.2024 - Current
  • Assisted pharmacists in preparing and dispensing medications, ensuring compliance with safety protocols.
  • Implemented best practices for medication storage, reducing the risk of errors in dispensing procedures.
  • Reduced medication errors through consistent attention to detail and adherence to established protocols.
  • Boosted productivity by organizing inventory, ensuring efficient replenishment of stock, and minimizing waste.
  • Ensured smooth workflow within the pharmacy by performing quality control checks on all dispensed medications.
  • Performed various pharmacy operational activities with strong commitment to accuracy, efficiency, and service quality.
  • Answered incoming phone calls and addressed questions from customers and healthcare providers.
  • Counted, measured, and compounded medications following standard procedures.

Certified Pharmacy Technician

VCU Health System
10.2006 - 12.2023
  • Processed prescription orders accurately and efficiently using pharmacy management software.
  • Trained new pharmacy technicians on operational procedures and customer service standards for improved performance.
  • Supported customer needs by processing insurance claims quickly and accurately, reducing wait times and increasing satisfaction.
  • Streamlined communication between pharmacists and patients by effectively managing phone calls and addressing inquiries.
  • Boosted customer retention through exceptional service, addressing concerns professionally and courteously, fostering trust between patients and pharmacy staff.
  • Expedited prescription processing by utilizing advanced software systems for data entry and label generation.
  • Improved patient satisfaction by accurately and efficiently filling prescriptions in a timely manner.
  • Ordered medicines daily to replenish stock and increase inventory in anticipation of need.
  • Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
  • Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
  • Collected co-payments or full payments from customers.
  • Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.

Education

Associate of Arts - Kalmyk Dombr

Musical College
Elista Russia
05-1986

Skills

  • Data entry
  • Attention to detail
  • Problem-solving skills
  • Customer service
  • Compounding techniques
  • Drug inventory control
  • Time management
  • Empathy and patience

Certification

PTCB #320100105070010-CPHT


Commonwealth Of Virginia Department of Health Professions

License# 0230008157

Languages

English
Professional Working
Russian
Full Professional

Timeline

Certified Pharmacy Technician

St Mary`s Hospital
02.2024 - Current

Certified Pharmacy Technician

VCU Health System
10.2006 - 12.2023

Associate of Arts - Kalmyk Dombr

Musical College

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Liudmila Mandzhieva