Liya Argaw
Herndon
Summary
Dynamic professional with extensive experience in the hospitality industry, including a role at Old Milk House Pizzeria, where I excelled in inventory management and customer service. Recognized for enhancing dining experiences through effective team collaboration and attention to detail, ensuring high-quality food service and positive guest interactions.
Overview
15
15
years of professional experience
Work History
Assisted Living Server
Tribute at One Loudoun
Ashburn
10.2021 - Current
- Provided a positive and efficient dining experience for residents and guests, including serving meals, bussing tables, and maintaining a clean and organized dining area.
- Addressed complaints to kitchen staff and served replacement items.
- Collaborated with kitchen staff to ensure timely preparation and delivery of orders.
- Cleaned tables and chairs to prepare dining area for next customers.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
- Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
- Implemented feedback from customers to improve service quality and menu offerings.
- Followed health safety guidelines when preparing and serving food products.
Assisted Living Server
Hermitage Assisted Living
Alexandtia
06.2017 - 06.2018
Senior Catering Supervisor
Old Milk House Pizzeria and Restaurant
Addis Ababa
06.2010 - 04.2013
- Catered for all kind of occasions with a professional service and high quality food with custom made menus that blended with the desired occasion. In addition catered for corporate and entertainment events that hosted up to 10,000 people
- Oversaw food preparation, production and presentation according to quality standards.
- Delegated work to staff, setting priorities and goals.
- Oversaw inventory and ordered ingredients to restock freezers, fridges and pantry.
Hotel Front Desk Clerk
Ethiopia Ras Hotel
Addis Ababa
01.2010 - 04.2010
- .Received incoming calls and coordinated with staff to fulfill customer requests.
- Input customer data into reservation systems and updated to reflect room changes.
- Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
- Assisted guests with check-in and check-out procedures as needed.
- Greeted guests in a professional and friendly manner.
Education
BBA - Technical And Vocational Education
Lion Ethiopia Tourism And Hotel College
Addis Ababa , Ethiopia10-2008
Skills
- Food safety
- Meal service
- Inventory management
- Customer feedback
- Dining area setup
- Time management
- Team collaboration
- Communication skills
- Conflict resolution
- Attention to detail
- Customer service
- Quality assurance
- Positive guest interactions
- Dietary restrictions knowledge
- Food safety practices
- Server training
- Ordering procedures
- Multitasking and organization
- Food delivery
- Dining customer service
- Positive and professional
- Order management
Timeline
Assisted Living Server
Tribute at One Loudoun
10.2021 - Current
Assisted Living Server
Hermitage Assisted Living
06.2017 - 06.2018
Senior Catering Supervisor
Old Milk House Pizzeria and Restaurant
06.2010 - 04.2013
Hotel Front Desk Clerk
Ethiopia Ras Hotel
01.2010 - 04.2010
BBA - Technical And Vocational Education
Lion Ethiopia Tourism And Hotel College