Summary
Overview
Work History
Education
Skills
Affiliations
Timeline
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Liz Butler

Charlottesville

Summary

Dynamic retail professional with extensive experience at Feast!, excelling in team leadership and customer engagement. Proven ability in visual merchandising and cash management, driving sales growth and enhancing customer satisfaction. Skilled in training employees and resolving conflicts, fostering a positive store environment while optimizing operations.

Overview

8
8
years of professional experience

Work History

Assistant Retail Manager

Feast!
Charlottesville
08.2021 - 08.2024
  • Assisted in managing daily store operations and team performance.
  • Greeted customers and offered assistance in finding needed items.
  • Trained new employees on the POS system, customer service, and product knowledge standards.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Coordinated inventory management processes to maintain stock levels.
  • Implemented visual merchandising strategies to enhance product displays.
  • Resolved customer inquiries and complaints to maintain satisfaction levels.
  • Analyzed sales data to identify trends and inform staffing decisions.
  • Managed inventory levels to maximize sales opportunities.
  • Resolved conflicts between customers and employees in a professional manner.
  • Delegated tasks and communicated expected deadlines to team members, supervising task completion.
  • Inspected store interior and exterior to check merchandise presentation and proper signage.
  • Responded promptly to customer inquiries or complaints.
  • Provided leadership and direction for all retail employees.
  • Implemented merchandising techniques to drive incremental sales growth.
  • Maintained a clean, organized store environment that adhered to safety standards.
  • Analyzed trends in customer feedback to recommend process improvements.
  • Closed the drawers each night and did the bank deposit.

Barista

Shenandoah Joe
01.2017 - 01.2021
  • Key holder & Acting Manager on shift
  • Leadership responsibilities
  • Intimate knowledge of coffee & coffee processes
  • Store cleaning, maintenance, & stocking
  • Customer relationship management
  • Building friendly, lasting relationships with customers
  • Daily Cash Management

200hr YTT Assistant & Student Mentor

Caribe Yoga Academy
10.2019 - 11.2019
  • Social Media Management
  • Content creation
  • Lesson planning & execution
  • Communication
  • Creation of safe space for others
  • Time management
  • Giving constructive & helpful feedback

Education

BA - Marketing

James Madison University
01.2016

Skills

  • Visual merchandising
  • Point of sale systems
  • Store operations optimization
  • Customer Engagement
  • Cash management
  • Product knowledge
  • Store operations
  • Problem solving
  • Communication
  • Relationship building
  • Employee training
  • Team leadership
  • Multitasking proficiency
  • Social media management
  • Time management

Affiliations

  • Certified Yoga Instructor
  • Avid Reader
  • Writer

Timeline

Assistant Retail Manager

Feast!
08.2021 - 08.2024

200hr YTT Assistant & Student Mentor

Caribe Yoga Academy
10.2019 - 11.2019

Barista

Shenandoah Joe
01.2017 - 01.2021

BA - Marketing

James Madison University

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