Lindsey Weathers
Norfolk
Summary
Talented Claims Adjuster emphasizing effective time management, cost control and mediation. Self-motivated and customer-focused.
Overview
9
9
years of professional experience
2014
2014
years of post-secondary education
Work History
Claims Adjuster
USAA
Chesapeake
09.2023 - Current
- Investigated claim details through interviews and document reviews.
- Collaborated with policyholders to gather necessary information for claims processing.
Sr customer service representative
Capital One
Chesapeake
08.2016 - 09.2023
- Resolved customer inquiries through various communication channels efficiently.
- Guided team members in handling complex customer issues effectively.
- Trained new staff on customer service protocols and best practices.
Education
Bachelor of Arts - Sociology
Virginia State University
Petersburg, VA 08.2012 - 01.2015
Maury High School
Norfolk, VASome College (No Degree) - Sociology
Norfolk State University
Norfolk, VASkills
- Claims investigation
- Decision making
- Regulatory compliance
- Risk assessment
Timeline
Claims Adjuster
USAA
09.2023 - Current
Sr customer service representative
Capital One
08.2016 - 09.2023
Bachelor of Arts - Sociology
Virginia State University
08.2012 - 01.2015
Maury High School
Some College (No Degree) - Sociology
Norfolk State University
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