Lodine Taylor
Henrico,VA
Summary
Dynamic Office Administrative Assistant with a proven track record at ACB Family Counseling Services, excelling in data entry and verbal communication. Enhanced customer satisfaction through efficient inquiry resolution and improved record-keeping. Skilled in Microsoft Office, I prioritize tasks effectively, ensuring timely project completion and fostering a welcoming office environment.
Overview
45
45
years of professional experience
Work History
Office Administrative Assistant
ACB Family Counseling Services
04.2024 - 08.2025
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Responded to inquiries from callers seeking information.
- Maintained a clean and welcoming office environment, fostering positive impressions among clients and visitors alike.
- Improved customer satisfaction ratings by promptly addressing inquiries via phone, email, or in-person visits.
- Ensured timely completion of projects with diligent task prioritization, delegation, and followup.
Payroll / Personnel Administrator
University of Richmond
09.1980 - 01.2024
- Uploaded time records into computer system and made adjustments to create accurate database for payroll processing functions.
- Reduced errors in payroll calculations with meticulous attention to detail and thorough data verification.
- Verified and submitted timekeeping information for accurate and efficient payroll processing.
- Provided excellent customer service by addressing employee inquiries about their paychecks promptly and accurately.
- Submitted reports on payroll activities.
- Performed calculations in overtime, vacation, and sick hours to provide accurate data to payroll processing database.
- Prepared detailed reports on payroll activities for management review, highlighting areas requiring improvement or attention.
- Managed employee records on database to maintain accuracy and updated information.
- Trained and mentored new payroll staff to apply best practices and follow department procedures.
- Coordinated with HR personnel to verify accuracy and completeness of employee information.
- Generated paper checks for employees and printed stubs for associates who received direct deposits to complete payroll distribution.
- Assisted in the successful migration of payroll systems during a company-wide software upgrade without disruption to operations.
- Assisted in the creation of clear guidelines outlining acceptable timesheet submission practices among employees.
- Improved record-keeping efficiency with introduction of digital filing systems for all payroll documentation.
- Optimized payroll operations, introducing automated systems for better tracking of employee hours and overtime.
- Processed timecards and payroll data for team of employees.
- Tracked employee vacation, sick and personal time.
- Updated employee files with new details such as changes in address or salary levels.
- Managed payroll data entry and processing for 120 employees to comply with predetermined company guidelines.
- Managed payroll data entry and processing for 120 employees to comply with predetermined company guidelines.
- Calculated payroll deductions by accurately using Timepro and processed payroll to meet preset requirements.
- Designed and implemented internal training for supervisors and other personnel.
- Cross-trained to cover other personnel staff duties to facilitate office management.
- Streamlined HR processes for increased efficiency and reduced administrative workload.
- Oversaw electronic processing to deliver appropriate paychecks and benefits to employees.
Education
High School Diploma -
George Wythe High
Richmond, Virginia06.1980
Skills
- Data entry
- Verbal communication
- Microsoft office
- Schedule management
- Document preparation
- Confidentiality handling
- Maintaining records
- Opening and closing offices
Timeline
Office Administrative Assistant
ACB Family Counseling Services
04.2024 - 08.2025
Payroll / Personnel Administrator
University of Richmond
09.1980 - 01.2024
High School Diploma -
George Wythe High
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