Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Logan Boido

Jeffersonton

Summary

Knowledgeable and experienced in the hearth industry with a strong foundation in customer service and relationship-building. Proven ability to understand client needs, offer tailored solutions, and foster long-term customer satisfaction. Adept at communicating technical product details in a clear, approachable manner. Eager to leverage industry expertise and interpersonal skills to transition into a dynamic sales role and contribute to business growth.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Service Technician

Fireside Hearth And Home
11.2022 - Current
  • Explained diagnostic findings to customers and outlined repair or service options.
  • Installed new equipment and explained operation and routine maintenance protocols to customers.
  • Inspected equipment to diagnose operational issues.
  • Adhered to safety protocols and policies to reduce workplace hazards.
  • Effectively communicated technical information to non-technical clients, ensuring proper understanding and utilization of equipment features.
  • Responded to customer inquiries quickly and professionally to increase satisfaction.
  • Increased customer satisfaction by providing timely and efficient service for various technical issues.
  • Consistently met project deadlines under pressure situations while maintaining high-quality workmanship standards.
  • Trained junior technicians in proper techniques and safety protocols, fostering a culture of continuous improvement within the team.
  • Stayed up-to-date on industry advancements through continuous learning initiatives, enhancing overall skillset and expertise.
  • Received consistent positive feedback from customers, reflecting dedication to delivering exceptional service quality.

HVAC Technician

Dynamic Heating & Cooling
09.2020 - 06.2021
  • Performed troubleshooting on HVAC systems to determine root cause of issues.
  • Installed new heating, ventilation, and air conditioning systems in residential and commercial buildings with precision and attention to detail.
  • Troubleshot complex HVAC problems, identifying root causes and implementing effective solutions.
  • Utilized diagnostic equipment effectively in order to identify malfunctioning components within HVAC systems accurately.
  • Conducted maintenance service on HVAC systems to increase life expectancy of equipment and prevent costly repair work.
  • Worked overtime, holidays and weekends to accommodate company needs.

Education

HVAC Electrical And Refrigeration -

Ultimate Technical Academy
North Little Rock, AR
05-2021

High School Diploma -

Culpeper County Highschool
Culpeper, VA
05-2019

Skills

  • Verbal and written communication
  • Extensive hearth knowledge
  • Attention to detail
  • Customer service
  • Work with minimal supervision
  • Punctual and reliable
  • Flexible and adaptable
  • Problem and issue resolution
  • Documentation and reporting
  • Professional and courteous
  • Customer relationship management
  • Troubleshooting and analysis

Certification

  • OSHA 30
  • HHT Factory certified in Gas/Wood Install & Service

Timeline

Service Technician

Fireside Hearth And Home
11.2022 - Current

HVAC Technician

Dynamic Heating & Cooling
09.2020 - 06.2021

HVAC Electrical And Refrigeration -

Ultimate Technical Academy

High School Diploma -

Culpeper County Highschool

Similar Profiles

CREATE PROFILE
Logan Boido