Dynamic Chief Operating Officer with a proven track record at ISS Logistics, Inc. Skilled in strategic planning and contract negotiation, I drive operational excellence and foster cross-functional teamwork. Successfully streamlined processes, enhancing productivity and achieving significant cost savings while mentoring teams to embrace continuous improvement and adaptability in a fast-paced environment.
Overview
11
11
years of professional experience
Work History
Chief Operating Officer
ISS Logistics, Inc. (FedEx Ground)
05.2020 - Current
Oversaw day-to-day operations to keep organization running smoothly while meeting business goals.
Mentored team members by sharing knowledge, offering guidance, and providing constructive feedback; fostering a culture of continuous learning and development within the organization.
Oversaw day-to-day operations across multiple departments, ensuring timely delivery of projects and streamlined workflows.
Guided teams through periods of significant change by providing clear communication and decisive leadership during transitions.
Negotiated contracts and agreements to secure favorable terms and maximize profits.
Streamlined operations by implementing efficient processes and systems, leading to increased productivity and cost savings.
Championed the adoption of new technology solutions to streamline operations, automate manual tasks, and improve overall efficiency levels.
Drove revenue growth with the successful launch of new products and services to meet customer needs.
Managed employee relations issues professionally, resolving conflicts efficiently while maintaining confidentiality at all times.
Maintained accurate HR records in compliance with applicable laws, ensuring efficient data retrieval when required.
Conducted thorough internal investigations, addressing employee concerns with fairness and transparency.
Maintained payroll and benefits for employees in various locations, minimizing financial discrepancies through detailed program management.
Facilitated onboarding sessions and on-the-job training for new hires bolstering position knowledge and skillset.
Motivated employees through special events, incentive programs, and constructive feedback.
Coordinated project logistics by managing schedules, assigning tasks, and tracking deadlines.
Managed employee scheduling to ensure adequate staffing levels during peak periods or in response to unexpected absences.
Quality Assurance Engineer
Wolverine Advanced Materials
09.2014 - 05.2020
Supported successful product launches by conducting extensive pre-release testing and validation activities.
Established effective communication channels between QA, development, and project management teams to foster a collaborative working environment focused on delivering high-quality products.
Collaborated with developers and project managers to assess program capabilities, features and testing demands.
Collaborated closely with development teams to improve software functionality and stability.
Ensured timely delivery of high-quality products through effective coordination with cross-functional teams.
Conducted root cause analysis for defects, leading to targeted improvements in the production process.
Identified team weak points and implemented corrective actions to resolve concerns.
Oversaw day-to-day activities of 5 employees in manufacturing establishment, fostering inspiring atmosphere to optimize employee experiences.
Built high-performing teams by recruiting top talent and providing ongoing support through professional development programs.
Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills.
Maintained team flexibility and embraced change to adapt within dynamic markets.
Education
Bachelor of Arts - Human Resource Management
Arizona State University
Tempe, AZ
08-2019
Skills
Operations management
Cross-functional teamwork
Strategic planning
Process improvement
Executive leadership
Contract negotiation
Human resources management
Business administration
Financial management
Business forecasting
Accomplishments
Supervised team of 40 staff members.
Raised Company revenue by $2.1 Million
Timeline
Chief Operating Officer
ISS Logistics, Inc. (FedEx Ground)
05.2020 - Current
Quality Assurance Engineer
Wolverine Advanced Materials
09.2014 - 05.2020
Bachelor of Arts - Human Resource Management
Arizona State University
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