Summary
Overview
Work History
Education
Skills
Timeline
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Logan Jones

Smithfield

Summary

Dedicated Lube Technician at Smithfield Fast Lube with expertise in oil changes and tire rotations. Proven ability to enhance customer satisfaction through exceptional service and relationship building. Recognized for maintaining a safe work environment and achieving timely service completions, demonstrating strong problem-solving skills and attention to detail.

Overview

2
2
years of professional experience

Work History

Lube Technician

Smithfield Fast Lube
02.2024 - Current
  • Changed oil and filters in customer vehicles and safely disposed of used oil in approved receptacles.
  • Kept shop areas neat, clean, and free of safety hazards.
  • Topped off fluids in vehicle engines to lubricate, protect, and cool engine.
  • Greeted customers and answered questions about oil changes and other services.
  • Maintained a clean and safe work environment, adhering to all safety regulations and protocols.
  • Enhanced customer satisfaction by providing timely and efficient oil changes and preventative maintenance services.
  • Assisted coworkers when needed to ensure smooth operations during peak hours or when dealing with challenging situations.
  • Assisted other lube technicians and mechanics in vehicle diagnostic and repair work to enable timely completion of service tickets.
  • Checked fluids, tires, brakes, and other systems as part of [Number]-point inspection.
  • Installed wiper blades and headlamps and confirmed items' functionality to promote safe vehicle operation.
  • Ensured customer trust with transparent communication about necessary services and repair costs.
  • Conducted safety checks for leaks to repair damage on undercarriage of vehicles.
  • Increased shop efficiency with meticulous organization of tools, equipment, and supplies.
  • Performed tire rotations and recommended necessary tire replacements to promote tire functionality and vehicle safety.
  • Contributed to team success by collaborating with colleagues on complex repairs and maintenance tasks.
  • Demonstrated flexibility by adapting to various makes and models of vehicles, quickly mastering new techniques and processes as needed.
  • Vacuumed interior of vehicles and washed exterior windows to boost customer satisfaction.
  • Cleaned automotive service bays and removed debris and [Type] to promote organized work environment.
  • Successfully met deadlines for scheduled services while maintaining a focus on accuracy during fast-paced shifts.
  • Upheld high-quality standards in every task completed through rigorous compliance with company guidelines and manufacturer specifications.
  • Worked alone or in team-based systems to complete up to [Number] oil changes each day.

Front End Associate

Kroger
12.2023 - 02.2024
  • Streamlined checkout processes by multitasking between register duties, bagging items, and engaging with customers simultaneously.
  • Participated in special events or sales promotions within the store, supporting marketing efforts aimed at driving revenue growth.
  • Developed strong relationships with customers through active listening, empathy, and understanding their needs.
  • Ensured compliance with all safety procedures at the front end, resulting in a consistently safe and secure shopping environment for customers.
  • Built rapport with regular customers, fostering loyalty through personalized service experiences.
  • Maintained a clean and organized front end area, ensuring a positive shopping experience for all customers.
  • Enhanced customer satisfaction by efficiently addressing and resolving inquiries and concerns.
  • Provided exceptional service for customers by quickly processing transactions and answering questions.
  • Greeted and verified members and guests upon entry to optimize security.

Sales Associate

7-11 Convenience Store
08.2023 - 11.2023
  • Maintained a clean and organized store environment, contributing to a positive customer experience.
  • Handled high volume transactions during peak periods without compromising service quality or accuracy.
  • Operated POS terminals and cash drawer balancing.
  • Demonstrated adaptability by working various roles as needed including cashiering, stocking shelves, or assisting in the fitting room area.
  • Assisted customers by answering questions and fulfilling requests.
  • Streamlined checkout process for customers, reducing wait times and enhancing overall shopping experience.
  • Increased customer satisfaction by providing exceptional service and addressing shopper inquiries.
  • Conducted efficient cash handling processes, minimizing discrepancies and ensuring accurate financial records.
  • Upheld store appearance standards by restocking merchandise quickly and neatly organizing shelves/displays while also performing routine cleaning duties.
  • Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
  • Performed end-of-shift cashout operations according to store policies, maintaining accurate counts and receipt records.
  • Worked collaboratively within a diverse team of associates reflecting varied backgrounds and experiences.
  • Ensured compliance with all company procedures related to cash handling, refunds/returns processing.
  • Promoted store loyalty program to customers, resulting in increased membership sign-ups and repeat business.
  • Built rapport with customers through active listening skills, leading to strong relationships and return visits.
  • Conducted price checks for customers, leading to transparent and trustworthy shopping experience.
  • Adhered to loss prevention policies, safeguarding company assets and reducing shrinkage.

Education

No Degree -

Smithfield High
Smithfield, VA
06-2025

Skills

  • Customer service
  • Dependable and responsible
  • Problem-solving
  • Tire changing and rotation
  • Fluid checks
  • Oil changes
  • Safety checks
  • Replacing parts
  • Power tools
  • Oil change expertise
  • Multi-point inspection
  • Battery replacements
  • Battery installation
  • Tire rotations
  • Fluid replacement proficiency
  • Flexible schedule

Timeline

Lube Technician

Smithfield Fast Lube
02.2024 - Current

Front End Associate

Kroger
12.2023 - 02.2024

Sales Associate

7-11 Convenience Store
08.2023 - 11.2023

No Degree -

Smithfield High

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Logan Jones