Priyanka Pun Magar
Ashburn,VA
Summary
Data Center Inventory and Asset Technician with 4+ years of experience supporting enterprise data center operations, hardware lifecycle management, and mission-critical infrastructure in 24×7×365 production environments. Possess basic knowledge of computer hardware and 4+ years of experience supporting IT equipment and related technologies, including servers, GPUs, power systems, and network-adjacent hardware. Demonstrated expertise in IT asset management, hardware troubleshooting, RMA and warranty processing, device decommissioning, data security, and operational incident management. Proven Site Point of Contact (POC) with a strong track record of zero customer-impact incidents, consistent SLA adherence, and effective cross-functional collaboration. Known for strong process discipline, security compliance, and hands-on technical execution in high-availability data center environments.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Data Center Inventory & Asset Technician (FTE)
Microsoft
07.2025 - Current
- Served as Site Point of Contact (POC) for sites, owning daily operations, workload prioritization, and technical coordination across teams and vendors.
- Provided hands-on IT support for server racks, GPUs, power infrastructure, cables, and network-adjacent hardware while maintaining zero customer outages due to human error.
- Supported AI infrastructure deployment by receiving and staging GPU-enabled server racks, power components, and associated hardware, ensuring compliance with Microsoft rack, safety, and inventory standards prior to production use.
- Led H100 GPU remediation project, performing QC validation, failure analysis, RMA creation, and shipment of $60M+ in high-value hardware, ensuring complete tracking and audit readiness.
- Processed and supported RMA packages, validating part numbers, VPNs, serials, and inventory system accuracy to prevent downstream failures.
- Executed secure device decommissioning and transfers, ensuring customer data protection, DBD verification, chain-of-custody compliance, and vendor coordination.
- Created and managed Incident Communications (ICMs) for out-of-stock conditions, staging failures, and system errors; drove resolution through transfers, escalations, and corrective actions.
- Performed daily inventory validation, weekly cycle counts, discrepancy analysis, and audit support, maintaining 99%+ SLA performance.
- Supported sites with audits, pending orders, disposition management, DW processing, scrap handling, and RMA tracking.
- Coordinated logistics for power whips, GPUs, PSUs, MOR/Molex gear, ensuring secure storage, access control, and proper handoff to internal teams.
- Completed all required Microsoft Viva, IAM, Ops Assurance, security, and safety training on time; maintained 100% Ops Assurance Compliance.
Logistics Technician (Microsoft Contractor)
Apex Systems
11.2024 - Current
- Delivered IT asset and infrastructure support within Microsoft data centers, ensuring compliance with security, safety, and data governance standards.
- Conducted Task Hazard Analyses (THAs) and enforced mitigation controls to support safe execution of IT operations.
- Supported hardware lifecycle management, including PO receiving, RMS activities, material dispatch, and RMA coordination.
- Maintained accurate CMDB and inventory records, supporting compliance audits and operational reporting.
- Oversaw secure destruction of Data Bearing Devices (DBDs), tracking serials and vendor SLA adherence.
- Proactively identified inventory risks, escalated supply issues, and supported continuity of IT operations.
Logistics Specialist – Data Center Operations
TikTok Data Center
01.2023 - 11.2024
- Supported data center IT operations through server rack movement, component staging, and hardware fulfillment.
- Managed real-time inventory tracking for inbound/outbound hardware, ensuring accuracy across systems.
- Fulfilled server and spare-part requests for DCO teams to support uptime and operational reliability.
- Executed PO receiving, outbound shipping, RMA/RTV processing, and courier coordination.
- Performed quarterly audits and cycle counts to maintain compliance and data integrity.
- Partnered with leadership on continuous improvement initiatives impacting IT support efficiency.
Inventory Control Specialist
Floor & Decor
12.2021 - 09.2022
- Conducted daily cycle counts, variance analysis, and discrepancy resolution using Excel and reporting tools.
- Supported inbound/outbound transfers, PO processing, and inventory audits.
- Ensured inventory accuracy, audit readiness, and compliance with SOPs.
Production Shift Leader
Cuisine Solutions
09.2019 - 12.2021
- Led shift operations, trained staff, enforced safety standards, and managed inventory and logistics workflows.
- Developed leadership, escalation, and process-discipline skills transferable to IT operations.
Education
High School Diploma - Science
Eager Bridge Higher Secondary School
NepalSkills
- IT Hardware Support (Servers, GPUs, Power, Network Components)
- Incident & Problem Management (ICMs, Escalations, Root Cause)
- Asset & Configuration Management (CMDB, IAM, Inventory Systems)
- RMA / Warranty / Vendor Coordination
- Device Decommissioning & Data Security (DBDs, Chain of Custody)
- Data Center Operations & Rack/Stack Support
- Change Management & SOP Compliance
- Risk & Safety Management (THA, Enablon)
- Inventory Audits & Cycle Counts
- Cross-team IT Support (Ops, CE, Networking, Security)
- Microsoft Datacenter Tools & Processes
- Documentation, Reporting & Stakeholder Communication
Certification
- Microsoft Viva Learning (Completed)
- IAM & Ops Assurance Training
- Enablon Safety Reporting
- Data Security & DBD Handling
- THA & Risk Mitigation
Languages
English (Fluent)
Timeline
Data Center Inventory & Asset Technician (FTE)
Microsoft
07.2025 - Current
Logistics Technician (Microsoft Contractor)
Apex Systems
11.2024 - Current
Logistics Specialist – Data Center Operations
TikTok Data Center
01.2023 - 11.2024
Inventory Control Specialist
Floor & Decor
12.2021 - 09.2022
Production Shift Leader
Cuisine Solutions
09.2019 - 12.2021
High School Diploma - Science
Eager Bridge Higher Secondary School